Remote-access Guide

loyola medical center remote access

by Lorena Stroman DVM Published 2 years ago Updated 1 year ago
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Is Loyola University Medical Center a good hospital?

Loyola University Medical Center has been ranked by U.S. News & World Report among the best hospitals in Illinois. Loyola University Medical Center has been ranked by U.S. News & World Report among the best hospitals in Illinois.

How do I remotely access a physician office?

Remote Access via Connect Portal on a Non-Trinity Health (e.g., Physician Office or Personal) Computer: Remote Access on a Mobile Device (e.g., Cell Phone, Tablet, or Chromebook) Using Citrix Workspace App: Microsoft Outlook Access via Browser (e.g., Edge, Chrome, Firefox, etc.):

What are the safety precautions for visitors to myloyola?

All visitors must follow our safety precautions, including a temperature check before entering our facilities, wearing a mask, proper hand hygiene and social distancing. If you have any flu-like symptoms, schedule a video visit with your provider through myLoyola before visiting any hospital or clinics for any non-urgent care needs.

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Why Choose Loyola for Telemedicine?

Loyola is the Midwest leader in telemedicine care and one of few hospitals nationwide to provide specialized stroke care 24 hours a day, seven days a week. Our program was created by nationally recognized experts in telemedicine—doctors with years of experience in direct bedside applications of the technology—and builds on solid evidence both within our own system and in larger networks.

What is telemedicine at Loyola?

Guided by strict technical standards and clinical practice guidelines, Loyola’s telemedicine program is a convenient way to extend our academic-based medical care to your community. Loyola specialists can become a part of your hospital team, interacting with emergency department doctors, patients and families to recommend treatment, reduce disability and save lives.

Is Loyola University a stroke center?

The American Stroke Association has awarded Loyola its Gold Performance Achievement Award for implementing a higher standard of stroke care. Loyola's Stroke Center has also been accredited by The Joint Commission as a comprehensive stroke center . Learn more about our telemedicine tools for stroke.

Does Loyola have a 24/7 stroke team?

For the benefit of stroke patients arriving at a community hospital emergency room that does not have a 24/7 stroke team available, Loyola’s vascular neurologists are available around the clock to provide expert care. We use remotely controlled robotic systems located in the emergency departments of participating community hospitals so you have immediate access to the latest subspecialists with vast experience treating stroke patients.

Does Loyola offer telemedicine?

Loyola offers a range of advanced telemedicine services for community hospitals, who often consult with Loyola’s specialists for the following specialized care services:

Step 1: Security - MFA Setup

Multi-Factor Authentication (MFA) is required for safely and securely accessing Trinity Health resources while working off-site.

Step 2: How to Connect to Trinity Health Resources

Instructions: Please choose the job aid that best reflects the application and type of device you’ll use to remotely access Trinity Health resources.

Need Help?

Please follow the instructions on this page before calling the Service Desk, unless your issue is critical, e.g., one that impacts patient care.

Frequently Asked Questions

Most people use the Trinity-Health domain EXCEPT in the following locations:

How to set up RDC?

Set-up your RDC Connection. Step 1: Set-up Global Protect (LSA) on your home machine by following the LSA Global Protect Instructions. Step 2: Click on Global Protect (LSA) at home, and enter your user name and password so that is authenticated.

How to find my RDC machine number?

On your desktop machine at your office, look at the hard drive. On the hard drive, near the power button, you should have a white label with a 6-digit code. This is your machine number. You will need this to log into RDC.

How to disable RDC connection?

Step 1: To end your connection, click the X in the top-middle section where it says your machine name log in. Step 2: The current desktop of the machine you were using will appear, and your RDC connection is now disabled.

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Step 1: Security - MFA Setup

Step 2: How to Connect to Trinity Health Resources

  • Instructions: Please choose the job aid that best reflects the application and type of device you’ll use to remotely access Trinity Health resources. Scenario 1: Remote Access via Connect Portal on a Trinity Health Computer (Laptop or Desktop): 1. Connect Portal Setup and Sign On using a Trinity Health Windows Computer 2. Connect Portal Setup and S...
See more on trinity-health.org

Need Help?

  • Please follow the instructions on this page before calling the Service Desk, unless your issue is critical, e.g., one that impacts patient care. For help, submit a service ticket through the ServiceNow Self Service Portal. Use the Catalog Item titled “Remote Network Access Assistance”: Click here to learn how to submit a service ticket
See more on trinity-health.org

Frequently Asked Questions

  1. Which “domain” should I choose when I log on to the Connect Portal?
  2. Which browsers are supported to access Trinity Health resources?
  3. How can I reset my password?
See more on trinity-health.org

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