Remote-access Guide

jrapper remote access

by Angelica Hammes Published 1 year ago Updated 1 year ago
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Depending on your operating system the Remote Access Service

Remote Access Service

A remote access service is any combination of hardware and software to enable the remote access tools or information that typically reside on a network of IT devices. A remote access service connects a client to a host computer, known as a remote access server. The most common approach to this service is remote control of a computer by using another device which needs internet or any o…

can be found in the following folder: Windows XP: %ALLUSERSPROFILE%Application DataJWrapper-Remote Access Windows Vista, 7, 8, 10 or later: %PROGRAMDATA%JWrapper-Remote Access Linux: /opt/JWrapper-Remote Access MacOS: /Library/Application Support/JWrapper-Remote Access

Full Answer

How do I stop jwrapper-remote access?

Linux: /opt/JWrapper-Remote Access MacOS: /Library/Application Support/JWrapper-Remote Access to stop the service. Finally, you can remove all installed components by deleting the JWrapper-Remote Access folder.

What remote access options does Vava support?

VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.

How to set up remote access and file transfer services?

To set up remote access and file transfer services: 1 Enable SSH access. 2 Enable telnet access. 3 Enable FTP. 4 At the top level of the configuration, apply the configuration group. If you use a configuration group, you must apply it for it to take effect. 5 Commit the configuration. 6 content_copy zoom_out_map. 7

What is rescue or Citrix Access Gateway?

A resource for employees to connect remotely using Cisco AnyConnect VPN (also referred to as RESCUE) or the Citrix Access Gateway (CAG). If you are experiencing problems connecting, please contact the Enterprise Service Desk at 855-673-4357 (TTY: 1-844-224-6186). CAG is designed for users that do not have VA Government Furnished Equipment (GFE).

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What is JWrapper remote access?

SimpleHelp remote support software allows you to run your own support server. Your customers can share their machines with you to get help with difficult issues, allowing you to see and (if they allow it) control their computer and your software as if you were sitting at their machine.

What is JWrapper?

Who is JWrapper. JWrapper has been designed to replace applets completely and allows you to run a cross platform build (even on a raspberry pi) that produces signed, branded native apps for all of Windows, Linux and MacOS. Your apps built with JWrapper automatically get a custom Ja.

What is SimpleHelp?

SimpleHelp is server software that provides remote support and remote access functionality allowing you to support your customers and manage remote machines regardless of their operating system. SimpleHelp acts as a bridge to connect you and your customer, allowing you to control and support their computer.

What port does SimpleHelp use?

The SimpleHelp server is able to accept incoming connections from technicians and remote machines on any configured port. On first install the SimpleHelp server will try to use ports 80 and 443 if they are available.

How do you use simple help?

Any technician can log in using the following steps: Open your web browser and navigate to the technician address of your installed SimpleHelp server (http:///tech). Download and run the Technician application. Log in using your technician credentials, or as the SimpleHelpAdmin administrative user.

Removing the Remote Access Service

There are a number of ways to uninstall and remove a remote access service, depending on how the service was initially installed, and whether or not it trusts the SimpleHelp server.

Removing a Registered Service

If you wish to uninstall a remote access service that is currently listed in the Access tab you can do so by selecting the machine (s) that you wish to remove and using the Stop action. This will stop the remote service and uninstall it from the remote machine.

Uninstalling using Menu Shortcuts

If the technician installed the remote access shortcuts, you can use the Uninstall Remote Access Service shortcut to remove the installation. Note that it is up to the technician to decide whether or not the shortcuts were installed.

VirusTotal report

None of the 67 anti-virus programs at VirusTotal detected the Remote Access.exe file.

Sandbox Report

The following information was gathered by executing the file inside Cuckoo Sandbox.

Error Messages

These are some of the error messages that can appear related to remote access.exe:

What will you do with the file?

To help other users, please let us know what you will do with the file:

Malware or legitimate?

If you feel that you need more information to determine if your should keep this file or remove it, please read this guide.

What is the support for Windows UAC and Ctrl+Alt+Delete?

Support for Windows UAC and Ctrl+Alt+Delete allows you to detect restricted sessions, and to elevate session on demand.

What is simple help?

SimpleHelp is designed to be simple to install and use, allowing you to make the most of your support time.

How to request remote access VA?

You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).

How to disable automatic server selection in VPN?

In the VPN tab of the setting screen, uncheck Enable automatic server selection. Close the settings.

What is a rescue GFE?

RESCUE GFE provides a security posture check and ensures VA data is encrypted from the end device into the VA trusted network. Prior to the device connecting and being allowed onto the VA trusted network the system is checked for multiple security baselines.

Is PIV card reader site specific?

Today, the distribution of PIV card readers is site-specific. We are discussing the possibility of alternative distribution methods. If distribution processes or procedures change, we will provide updated instructions.

Is VA responsible for non-VA websites?

This page includes links to other websites outside our control and jurisdiction. VA is not responsible for the privacy practices or the content of non-VA Web sites. We encourage you to review the privacy policy or terms and conditions of those sites to fully understand what information is collected and how it is used.

Does RESCUE GFE support Windows 10?

This software is installed on all GFE laptops prior to being provided to the user. Currently RESCUE GFE supports Windows 7, Windows 8, Windows 10 and MAC OSX.

What happens if you uninstall Remote Access?

PS C:>Uninstall-RemoteAccess Confirm If Remote Access is uninstalled, remote clients will not be able to connect to the corporate network via DirectAccess. The network location server running on the Remote Access server will be disabled, and DirectAccess clients will not be able to use it to detect their location. This will cause loss of connectivity to internal resources for clients located in the corporate network. Do you want to continue? [Y] Yes [N] No [S] Suspend [?] Help (default is ꞌYꞌ): Y

What should users indicate when uninstalling RA?

Users should indicate which RA technology to uninstall using the appropriate parameter. If none of the technologies are specified, then everything gets uninstalled.

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