Remote-access Guide

epic unc remote access

by Maude Crooks Published 1 year ago Updated 1 year ago
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Why can’t i log into epic as a UNC Hospital application?

Being a UNC Hospital application, we here at the Department of Medicine Information Services don’t have direct access to EPIC and therefore any issues regarding logging into EPIC or the content within should be directed to the hospital IT group – ISD.

What is epic@unc and how do I access it?

Epic@UNC is UNC Health's electronic health record, available at most of our hospitals. We invite patients to participate in their care through the My UNC Chart. Providers, please visit our Epic@UNC for Providers area for more information about tools for you.

Can I access epic through Citrix?

For security reasons, our policy is to have users access any sensitive hospital applications, like Epic, through Citrix. Please see our Citrix Setup page for instructions to set up Citrix.

How do I get remote access to UNMC radiology resources?

On the Go: Landing page for all UNMC remote access resources. Radiology-specific resources are detailed below: Intelligent Hub and Duo Setup - Follow these instructions. This software is required for access to all hospital systems. You can install anything you need from the App store with Intelligent Hub after installed.

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How do I access my epic UNC from home?

Steps to Access the Epic@UNC Playground: Visit MyApps at https://myapps.unch.unc.edu. If you have not accessed MyApps before, you may have to download the Client. Use the 'Client Setup Guide' link at the bottom of the MyApps window and follow the installation instructions if needed.

How do I download Citrix Receiver UNC?

iPadGo to the App Store.Search for Citrix Receiver.Install.After it downloads, open Citrix Receiver.Choose to Add Account.In the Username field, enter UNCH\username where username is the username for your Hospital domain account. ... Enter Domain: unch.unc.edu.Save.

Does UNC use Epic?

Epic@UNC is UNC Health's electronic health record, available at most of our hospitals. We invite patients to participate in their care through the My UNC Chart.

How do I access epic?

Epic accessClick on Windows Start Menu Programs, All Programs, Workspace Favorites Folders, then select EPIC -or-Use My Citrix / Workspace Apps: link on the Partners Applications menu, launch Epic Hyperspace.

What is difference between Citrix Receiver and Citrix Workspace?

Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization's Citrix infrastructure. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization's Citrix deployment.

Is Citrix Workspace free?

Citrix Workspace app is the easy-to-install client software that provides seamless, secure access to everything you need to get work done. With this free download, you easily and securely get instant access to all applications, desktops and data from any device, including smartphones, tablets, PCs and Macs.

Which hospitals use Epic in North Carolina?

With eight hospitals (Caldwell, Chatham, Johnston, Nash, Pardee, UNC Medical Center, UNC REX, and Wayne) and more than 700 clinics already using Epic@UNC, we also remain focused on improving the experience and efficiency of the system for our providers and staff to ensure the best possible care for our patients.

How do I access my UNC MyChart?

on the Go. Download the MyChart app for both Android and iOS users to access My UNC Chart from your phone or tablet.

How do I get my UNC medical records?

The best way to make your written request is to click on each request you want to make below, which will allow you to access our form. You may also call us at 984-974-3226 to request that we provide you with a copy of the forms you need to make your requests.

Does Epic allow remote work?

Judith Faulkner, CEO of healthcare IT giant Epic Systems. Bowing to public pressure, health tech company Epic Systems has now notified its employees that they can work from home until the end of the year.

Can I use Epic from home?

This section indicates that individuals can access YNHH owned or managed applications or systems from a personal computer if YNHH allows it. Epic is allowed under YNHH policy when accessed via Citrix from a personal computer.

Can Epic be used at home?

If you already invited your students' families to set up an account for Remote Student Access, there's nothing else you or your families need to do! Kids can continue reading at home on Epic throughout the summer and beyond simply by logging in through that Parent account.

What is epic nursing training?

Nurses are notified in Epic when a patient is at risk of a fall or has a central line in place, and they can easily document preventive measures. Barcode scanning simplifies breast milk feedings and blood administrations by recording key information quickly.

Where is care everywhere in epic?

Login to Epic using your AMC credentials and open the patient's chart by clicking on the “Review” icon and entering the MRN. If the Care Everywhere Activity is present, click on it (1).

What is epic experience in nursing?

Epic experience enables nurses to track and update patients' files and medical records in a safe and secure Epic EHR system. They also learn to communicate and document care plans.

How do you find old patients in epic?

The Appointments icon on the toolbar, press Ctrl + 1 or from within the Epic Button selections. Type the patient information into the Name/ID field (use Medical Record Number, or the first 3 letters of the last name, comma, the first 3 letters of the patient's first name). Click “Find Patient” button.

What questions do new employees have about information technology?

As a new employee you may have information technology questions, such as checking email, changing your password, where to save Word documents, and who do I contact for support. One of the best resources for access issues and 'how do I' is your manager/ supervisor as well as co-workers in your department. In addition, click the links below for more information about various topics which may help answer some questions.

Is KB0022254 a good place to start?

KB0022254 is a great place for new employees to start.

Do you need to take Epic e-learnings?

At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any recommended Epic e-Learnings for their job role prior to their scheduled class (es).

Can you use your phone as a hotspot for a training?

User must have a reliable internet connection at home or at your training location. If you do not have an internet connection, check with your cell phone service provider to see if your phone can be used as a hotspot (data charges may apply).

Do you need to know your password for remote training?

User must know User Name and Password prior to day of remote training. (If unsure, call the orientation staff at your organization, your manager, or the ISD Service Desk to obtain this information.)

Epic Information for Providers

Providers, please visit our Epic@UNC for Providers area for more information about tools for you.

My UNC Chart

My UNC Chart gives patients controlled access to the same Epic medical records their doctors use via browser or mobile app (for iOS and Android). My UNC Chart's self-serve online functions can help patients improve their own health, reduce the cost of customer service and provide a vital communication link to support accountable care.

Phone

Intelligent Hub and Duo Setup - Follow these instructions. This software is required for access to all hospital systems. You can install anything you need from the App store with Intelligent Hub after installed.

Computer

For the optimal McKesson PACS viewing experience on your computer, speak with PACS directly about having McKesson installed as a native application.

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Requirements to Be Met For Remote Training to Occur

  1. User must have a dedicated space and timeto complete training - do not plan to train and work at the same time.
  2. User must have access to a desktop or laptop computer (not a tablet or smartphone device) with a minimumof Windows 7 operating system and a physical keyboard.
  3. User must have a reliable internet connection at home or at your training location. If you do n…
  1. User must have a dedicated space and timeto complete training - do not plan to train and work at the same time.
  2. User must have access to a desktop or laptop computer (not a tablet or smartphone device) with a minimumof Windows 7 operating system and a physical keyboard.
  3. User must have a reliable internet connection at home or at your training location. If you do not have an internet connection, check with your cell phone service provider to see if your phone can b...
  4. Computer must have access to Internet Explorer or Google Chrome. Download either of these browsers prior to class, if needed.

Important Things to Consider

  1. User should avoid using Apple devices for training,including iPads, iPhones or MACs, due to possible compatibility issues.
  2. At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any recommended...
  1. User should avoid using Apple devices for training,including iPads, iPhones or MACs, due to possible compatibility issues.
  2. At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. The user must view any recommended...
  3. User must be prepared to participate in training for entire length of scheduled class.
  4. Instructor/trainer has the right to terminate training at any time (even if not complete) if above conditions are not maintained for the duration of the class.

Additional Criteria That Would Enhance Learning experience, But Is Not Required

  • Access to multiple monitors or computers – one to watch the Webex or online course and one follow along in the Playground environment.
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