In order to access Epic remotely to view patient records, study monitors must have an EpicCare Link Account. (There is a tip sheet located on the Research Learning Home Dashboard under the ‘HIM, Printing, and Study Monitors’ section called “Monitor Access to EpicCare Link” that walks you through the process.)
Full Answer
How do I access epic from home?
Utilize VPN (specifically the Med School’s VPN) when you are not connected to BJC’s CARENET or WU’s WUCON networks. VPN is required to access Epic from home. Click here to learn how to connect to VPN. Download Citrix Receiver (EPIC is only available via Citrix whether you are at work or at home).
Do I need a VPN to access epic?
Utilize VPN (specifically the Med School’s VPN) when you are not connected to BJC’s CARENET or WU’s WUCON networks. VPN is required to access Epic from home. Click here to learn how to connect to VPN.
Do I need to install Citrix Receiver to access epic?
Citrix Receiver is required to access Epic. If Citrix Receiver is not already installed, click here to download it. The next step is only available on a secure network with Citrix Receiver installed.
What do I need to do before logging in to Washu?
Note: These instructions apply to WashU computers only. You must be connected to a secure WashU or BJC network before logging in ( WUSM-secure or direct wired connection, not Guest or Eduroam).
Accessing Epic on WashU Computers
Note: These instructions apply to WashU computers only. You must be connected to a secure WashU or BJC network before logging in ( WUSM-secure or direct wired connection, not Guest or Eduroam).
Look for the Epic Web Portal icon
This icon will open Internet Explorer. If you do not see this icon on your desktop, please call your IT help desk (info below). You may also access the Epic web portal directly by going to: https://epic-portal.et0965.epichosted.com
Log in with your WUSTL Key ID and password
Epic runs through Citrix. If this is the first time you’ve run Citrix content from IE, you may need to click Allow in the bottom of your browser, and again in the security pop-up. Be sure to check Do not show me this warning for this program again.
Log in with your WUSTL Key ID and password
If you do not see the desktop icon, or if you get a message that Windows can’t open the file, please call your Service Desk, so that we can install the shortcut and the properly configured version of Citrix.
Open Epic from the Citrix Window
Note that you will not see any content when logging into the Epic portal until you have been to training. Once you have been to training, you may access the Epic playground. Find the Epic Training folder and select the PLY Hyperspace Icon.
How many servers are there in RDSH?
We have a new 2016 RDSH Farm that will contain 8 Servers running 2019 to support Remote Access. This allows users to access many of the programs found in the Engineering labs on your personal computer. To access the remote server login to: https://lab.seas.wustl.edu/rdweb/webclient/ with ACCOUNTSWUSTL Key username
Can you give a blanket recommendation for Linux?
Due to the diversity of Linux distributions available, it is not possible to give a blanket recommendation. Some users have had success with rdesktop. If you need help, please email ithelp@wustl.edu with your distribution and any other relevant information, and we'll attempt to help as best we can.
