Multi-factor authentication (MFA) is now required to access TMH applications or the network remotely. MFA will require users who access TMH applications or the network remotely through Citrix Remote Access to enter a verification code to verify their identity. When prompted, the user will select how they would like to receive a code (email, app) then be asked to enter the code correctly before they can gain access.
Full Answer
How do I use on premises MFA for remote access?
On Premises MFA – Use this option for remote access to applications through Connect Portal (i.e., Epic or Cerner) and AthenaNet Instructions: Please choose the job aid that best reflects the application and type of device you’ll use to remotely access Trinity Health resources.
How do I remotely access Trinity Health?
Remote Access via Connect Portal on a Trinity Health Computer (Laptop or Desktop): Remote Access via Connect Portal on a Non-Trinity Health (e.g., Physician Office or Personal) Computer: Remote Access on a Mobile Device (e.g., Cell Phone, Tablet, or Chromebook) Using Citrix Workspace App:
How do I access FMOLHS resources remotely?
There are multiple ways to access FMOLHS resources remotely. This can be done from a personal computer, personal smart phone or tablet, or through an FMOLHS-issued device. The resources available are dependent on your remote access level.
How do I connect my FMOLHS device to my computer?
On your computer, log in to the Access Portal using your FMOLHS credentials. When prompted, enter the IMPR and token codes from your phone to connect your phone to your account. When logging in after having enrolled your device using the app, your phone will prompt you to approve the access.
Step 1: Security - MFA Setup
Multi-Factor Authentication (MFA) is required for safely and securely accessing Trinity Health resources while working off-site.
Step 2: How to Connect to Trinity Health Resources
Instructions: Please choose the job aid that best reflects the application and type of device you’ll use to remotely access Trinity Health resources.
Need Help?
Please follow the instructions on this page before calling the Service Desk, unless your issue is critical, e.g., one that impacts patient care.
Frequently Asked Questions
Most people use the Trinity-Health domain EXCEPT in the following locations:
How to access FMOLHS?
This can be done from a personal computer, personal smart phone or tablet, or through an FMOLHS-issued device. The resources available are dependent on your remote access level.
How to set up Meraki VPN?
To set up the Meraki device: Connect the Meraki VPN to your home modem. Connect your FMOLHS-provided laptop, Thin Client, or desktop to the Meraki device. Connect the POE Injector to the Meraki device. Connect your Cisco phone to the POE Injector.
Can I use a VPN on FMOLHS?
VPN on an FMOLHS Device. Using the VPN on your FMOLHS-provided laptop computer, you will be able to work with shared files and network applications in exactly the same way you would if you were physically on campus.
Can I use a Meraki VPN on my Cisco phone?
This device is a silver box that connects to your home router, your work computer, and your Cisco phone. If you have not been issued a Meraki VPN device , you will not be able to use the Cisco phone from home.
Step 1: Security - MFA Setup
Step 2: How to Connect to Trinity Health Resources
- Instructions: Please choose the job aid that best reflects the application and type of device you’ll use to remotely access Trinity Health resources. Scenario 1: Remote Access via Connect Portal on a Trinity Health Computer (Laptop or Desktop): 1. Connect Portal Setup and Sign On using a Trinity Health Windows Computer 2. Connect Portal Setup and S...
Need Help?
- Please follow the instructions on this page before calling the Service Desk, unless your issue is critical, e.g., one that impacts patient care. For help, submit a service ticket through the ServiceNow Self Service Portal. Use the Catalog Item titled “Remote Network Access Assistance”: Click here to learn how to submit a service ticket
Frequently Asked Questions
- Which “domain” should I choose when I log on to the Connect Portal?
- Which browsers are supported to access Trinity Health resources?
- How can I reset my password?