Remote-access Guide

teams remote access control

by Ova Skiles Published 2 years ago Updated 1 year ago
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Remote access control of a computer is the ability to monitor and control the access to a computer which is in a different location by a user. Microsoft Teams meeting has an option to remotely access and control another computer. One user can easily cede control while another takes control of the shared content in Microsoft Teams during a session.

You can use remote access or give control feature in Microsoft Teams and give the user you are meeting the ability to manipulate your screen by clicking on things, editing, or typing. It is an effective way to make your Microsoft Teams live meetings more lively and interactive if done safely.

Full Answer

How to enable Microsoft Teams?

WEBINAR INVITE: Enghouse Interactive shows how easily you can enable and use Microsoft Teams in your contact centre in this free webinar on May 11 at 12pm AEST, 2pm NZT, 10am SGT. If you use ...

How to access TeamViewer remotely?

  • Sign in to the Microsoft Endpoint Manager admin center.
  • Select Tenant administration > Connectors and tokens > TeamViewer Connector.
  • Select Connect, and accept the license agreement.
  • Select Log in to TeamViewer to authorize.
  • A web page opens to the TeamViewer site. Enter your TeamViewer license credentials, and then Sign In.

How do I get Microsoft Teams?

Here's how to do it:

  • From your conference window in Zoom, click the up arrow on the video button.
  • Click on video settings - this will open the settings window.
  • Click on "mirror my video" and see which view works best for you.

What is the best remote access for PC?

What is the Best Remote Desktop Software?

  1. GoToMyPC. GoToMyPC is the best remote desktop software on this list. ...
  2. AnyDesk. AnyDesk is one of the most popular remote desktop software platforms, used by over 100 million users globally.
  3. LogMeIn. ...
  4. Parallels. ...
  5. Splashtop Business Access. ...
  6. Zoho Assist. ...
  7. ConnectWise Control. ...
  8. RemotePC. ...
  9. TeamViewer. ...
  10. Remote Utilities for Windows. ...

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What is Remote control of a computer using Microsoft Teams?

Remote access control of a computer is the ability to monitor and control the access to a computer which is in a different location by a user. Microsoft Teams meeting has an option to remotely access and control another computer.

Does and don'ts of remote access

It is always a good idea to having one person share their screen to keep everyone on topic. In doing so, Microsoft Teams gives the presenter options to either share their entire screen, an application or open a Microsoft whiteboard or only share a window. The options come in handy depending on the occasion.

How to give access to teams

You can use remote access or give control feature in Microsoft Teams and give the user you are meeting the ability to manipulate your screen by clicking on things, editing, or typing. It is an effective way to make your Microsoft Teams live meetings more lively and interactive if done safely.

What is RDS?

Remote Desktop Services (RDS) is the platform of choice for building virtualization solutions for every end customer need. RDS lets you deliver individual virtualized applications, provide secure mobile and remote desktop access, and provide end users the ability to run their applications and desktops from the cloud.

Teams on RDS with chat and collaboration

If your organization wants to only use chat and collaboration features in Teams, you can set user-level policies to turn off calling and meeting functionality in Teams.

Set policies to turn off calling and meeting functionality

You can set policies by using the Microsoft Teams admin center or PowerShell. It might take some time (a few hours) for the policy changes to propagate. If you don't see changes for a given account immediately, try again in a few hours.

Sharing your Screen in a meeting

To share your screen in a meeting, select Share content in your meeting controls, then choose to present the following:

Give and take control of shared content

If you want another meeting participant to change a file, help you present, or demonstrate something, you can give control to that person. You will both be in control of the sharing, and you can take back control anytime.

Share content on a Mac

If you’re using a Mac, you’ll need to grant permission to Teams to record your computer’s screen before you can share.

IT admin guidance

Make sure everyone has access to Teams with a paid subscription that includes Teams. As an option, eligible organizations can use the Free version of Teams, or employees can activate the Teams Exploratory experience.

End-user communications

Ready to roll out Teams to your users? Get the Customer Success Kit, which contains these great email templates:

End-user guidance

Share these assets and videos with your end users to help them get started quickly:

Additional resources for supporting remote workers

Read the FAQ: Support your remote workforce, which we're updating regularly.

Microsoft Teams Remote control not working

Hello, Just recently the remote control feature in teams is not working for us, when I had the end user allow access everything seems ok my mouse never shows up on their screen, I have tried from multiple PC's with the same results. I have also updated my teams client and reinstalled but still no luck. Any help?

Re: Microsoft Teams Remote control not working

I have a very similar issue, though when I try to remote control, I also lose the control bar at the bottom of the window, the other side needs to end the call, or I need to close teams.

Re: Microsoft Teams Remote control not working

Same issue here with both my clients' machines, and our own. Remote control is initiated, on the host side is says that the client is in control, but the client cannot move the hosts' mouse or click on anything. On the client end, it appears though you are in control of the host as well.

Re: Microsoft Teams Remote control not working

Same issue here. Seems to be random too. Tested with 2 users. I couldn’t control the first user but he could control mine. The second user couldn’t control mine but I could control hers. Doesn’t makes any sense.

Re: Microsoft Teams Remote control not working

The same issue started happening to a lot of my colleagues in the recent 5 or 6 days.

Re: Microsoft Teams Remote control not working

I created a case yesterday about the same issue and I will let you know about its resolution.

Re: Microsoft Teams Remote control not working

So I figured out a workaround that seems to get the mouse cursor working again, once the end user shares the screen and they give you control click on chat on the left hand side of teams which should minimize the remote control window.

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It Admin Guidance

  1. Make sure everyone has access to Teams with a paid subscription that includes Teams. As an option, eligible organizations can use the Free version of Teams, or employees can activate the Teams Expl...
  2. If you already have a subscription that includes Teams, turn it on for everyone.
  3. Understand how to get your organization started with Meetings and live events in Teams.
See more on docs.microsoft.com

End-User Communications

  • Ready to roll out Teams to your users? Get the Customer Success Kit, which contains these great email templates: 1. Use the Announcement Emailto tell users that Teams is available for them. 2. Send Countdown - Your First Day in Teams Emailto help users feel productive quickly. 3. A few days later, send the Tips and Tricks Emailto help your users get the most out of Teams.
See more on docs.microsoft.com

End-User Guidance

  • Share these assets and videos with your end users to help them get started quickly: 1. Watch the Welcome videoto get an overview of Teams. 2. Download the Quick Start Guideto learn the Teams basics. 3. Watch a series of short Quick Start videosfor a walkthrough of Teams. 4. Watch the Meetings videosto learn how to use meetings in Teams.
See more on docs.microsoft.com

Additional Resources For Supporting Remote Workers

  1. Read the FAQ: Support your remote workforce, which we're updating regularly.
  2. Use Advisor for Teams to help you roll out Teams. Advisor for Teams (in the Teams admin center) walks you through your Teams deployment.
  3. Read our recent blog posts:
  4. Teams for Education
See more on docs.microsoft.com

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