Remote-access Guide

remote access and support over the internet

by Mr. Floyd Klocko Jr. Published 1 year ago Updated 1 year ago

Technical support professionals also use remote access to connect to users' computers from remote locations to help them resolve issues with their systems or software. One common method of providing remote access is via a remote access VPN connection. A VPN creates a safe and encrypted connection over a less secure network, such as the internet.

Full Answer

How do I use remote desktop over the Internet?

By default, Windows Remote Desktop will only work on your local network. To access Remote Desktop over the Internet, you’ll need to use a VPN or forward ports on your router.

What is remote computer access and how does it work?

Remote computer access allows an employee to access a computer desktop and its files from a remote location. This helps enable an employee who is working from home, for instance, to work effectively.

How do I get access to my computer over the Internet?

If you’re using Remote Desktop, getting it set up for access over the internet isn’t too difficult, but you will have to jump through a couple of hoops. Before you get started, enable Remote Desktop on the PC you want to access and make sure you can reach it from other computers on your local network.

How to remotely connect to a computer?

Iperius Remote is one of the easiest to use remote desktop programs with some awesome features like a robust file transfer tool and chat application. It also lets you connect to a computer remotely with their mobile app. Open the program and select Allow connections to see your password.


What is remote access internet?

Remote access is the ability for an authorized person to access a computer or network from a geographical distance through a network connection. Remote access enables users to connect to the systems they need when they are physically far away.

Does Remote Assistance work over the internet?

While this type of connection originated within the confines of a LAN, remote assistance is now possible over the internet regardless of the users' locations. An important distinction in remote assistance vs. remote desktop is that both the host user and the remote user are seeing the same screen.

What is the difference between remote access and remote support?

While remote access is the ability to connect to a remote device, remote support is the action of providing technical support once a remote access connection is established for the specific purpose of troubleshooting and solving technical issues.

How can I access a remote computer over the internet?

To remotely access another computer within your network over the internet, open the Remote Desktop Connection app and enter that computer's name, and your username and password. Click the magnifying glass icon in the bottom-left corner of your screen. Do this from the computer you want to access over the internet.

Can someone remotely access my computer without my knowledge?

There are two ways someone can access your computer without your consent. Either a family member or work college is physically logging in to your computer or phone when you are not around, or someone is accessing your computer remotely.

Can someone remotely access my computer when IT's off?

Without appropriate security software installed, such as anti-malware tools like Auslogics Anti-Malware, it is possible for hackers to access the computer remotely even if it is turned off.

What is remote access support?

Remote Support is the ability to remotely access and control a computer or mobile device anytime, anywhere using a reliable and secure remote support software like Zoho Assist.

What is an example of remote assistance and what can you do with it?

Examples include file transfer, remote print, chat, session recording, screen sharing, and more. By being able to remotely access a device to provide support, IT support teams, help desks, and managed service providers can resolve support tickets quicker.

What is remote computer support?

What Does Remote Desktop Support Mean? Remote desktop support is support rendered to access a specific computer/device from another computer/device with the help of networking or the Internet. It can provide access to the files, applications and network resources associated with the device from the remote device.

How can I remotely access another computer outside my network?

Use a VPN. If you connect to your local area network by using a virtual private network (VPN), you don't have to open your PC to the public internet. Instead, when you connect to the VPN, your RD client acts like it's part of the same network and be able to access your PC.

How can I remotely access another computer using IP address?

Once you've set up the target PC to allow access and have the IP address, you can move to the remote computer. On it, open the Start Menu, start typing “Remote Desktop” and select Remote Desktop Connection when it appears in the search results. Then in the box that appears type the IP address and click Connect.

What happens when I enable remote assistance?

A remote assistance when enabled allows another user on the Internet to use your computer. This may be asked by Microsoft agent or your friend or something else. Take caution while giving anyone remote access, this means everything in the PC is accessible to the one who has taken control.

What is an example of remote assistance and what can you do with it?

Examples include file transfer, remote print, chat, session recording, screen sharing, and more. By being able to remotely access a device to provide support, IT support teams, help desks, and managed service providers can resolve support tickets quicker.

When would you use the remote assistant?

Using Remote Assistance, a computer user can allow another person to view their computer screen, get help with how to perform specific tasks or fix issues. Remote assistance also allows another person to remotely control the mouse cursor and type commands into the computer without being at the computer.

How do I use remote assistant?

Select Start > Quick Assist. Select Start > Quick Assist (or select the Start button, type Quick Assist in the search box, then select it in the results). Select Assist another person, then send the 6-digit code to the person you're helping. When they've entered it, select either Take full control or View screen.

What is remote computer access?

Many people take their laptops with them to do things like finish a business presentation while waiting for a flight at the airport. But a lot of those laptops may not have bigger, important files on them. You might leave those files at work or at home on your desktop computer.

Why is remote access important?

Remote access software is helpful when you’re in a meeting at another office with your laptop — or telecommuting — and need an important file that’s on your office computer. Remote computer access can help you assist someone in your personal life who might be far away.

How to protect remote desktop from hackers?

Use a secure Virtual Private Network (VPN). If you set up a VPN, your remote desktop server won’t be connected directly to the internet. It will only be exposed on your local network, which could leave it less vulnerable to hackers.

How to protect your network from remote access?

You should set up firewalls to restrict access using software or hardware or both.

What is remote access software?

Remote computer access software lets you access networks and computers remotely. It can enable file sharing. It’s like having a remote control for a computer or system that isn’t near you. You’ll be able to remotely download files and applications from your desktop or another person’s computer onto your laptop or your cell phone. Remote access also gives you control over that remote device

Why is it important to limit the number of users who can log in?

Remote computer access can help businesses, individuals, and families in a variety of ways. But it’s important to make remote access secure .

How to protect your computer when using remote access?

Here are some steps you can take to help protect your computer and data while relying on remote access. Maintain strong passwords.

What does it mean when you connect to a remote desktop?

When you connect to your PC by using a Remote Desktop client, you're creating a peer-to-peer connection. This means you need direct access to the PC (some times called "the host"). If you need to connect to your PC from outside of the network your PC is running on, you need to enable that access. You have a couple of options: use port forwarding or set up a VPN.

What does it mean to connect to a PC from outside?

This means you need direct access to the PC (sometimes called "the host"). If you need to connect to your PC from outside of the network your PC is running on, you need to enable that access. You have a couple of options: use port forwarding or set up a VPN.

How to enable port forwarding on router?

Enable port forwarding on your router. Port forwarding simply maps the port on your router's IP address (your public IP) to the port and IP address of the PC you want to access. Specific steps for enabling port forwarding depend on the router you're using, so you'll need to search online for your router's instructions.

Where can I find my router's IP address?

Your public IP address (the router's IP). There are many ways to find this - you can search (in Bing or Google) for "my IP" or view the Wi-Fi network properties (for Windows 10).

Can RD client access PC?

Instead, when you connect to the VPN, your RD client acts like it's part of the same network and be able to access your PC. There are a number of VPN services available - you can find and use whichever works best for you.

What is remote desktop access?

Accessing a remote desktop over the internet can require what’s known as a proxy. A proxy serves as a middleman that allows devices to establish an indirect connection when a direct connection isn’t safe or technically possible.

How to remotely control a computer?

With the Mini Remote Control Internet Session feature included in Dameware Remote Support software, IT and Help Desk pros can more easily: 1 Remotely control many different device types, including Windows computers, located outside the corporate network 2 Lock out end-user keyboard and mouse controls 3 Chat with end users during troubleshooting sessions 4 Remotely connect to unattended computers without the end user being present

What is proxy access?

Achieving computer remote access through a proxy is a key capability when you need to reach and troubleshoot corporate devices from outside the firewall. With an increasing number of professionals working remotely or from home, some businesses may require users to access corporate devices from their personal computers.

Why is proxy important?

An internet proxy can also be critical for enabling remote access, as it provides a way to remotely reach devices that might otherwise not be accessible through the public internet. For instance, this might apply if a computer is behind a firewall to protect it from being accessed outside of the corporate network.

Why use a proxy for remote desktop?

Using software with a built-in proxy to access a remote desktop over the internet can help ensure the connection is possible ( as it can bypass a firewall) and safe (by avoiding the public internet). With remote desktop software, businesses can make the process of remote connection easier, safer, and more effective.

What is proxy internet?

An internet proxy is a device that works as an intermediary between other devices, providing a network connection that allows the devices to talk to each other indirectly.

Why use a proxy?

With a proxy to relay and better safeguard communications between network devices and end users located outside the firewall, connected devices outside your LAN can be managed quickly and professionally.

Remote Access to Data and Applications from Anywhere

Is your presentation still on the office PC, but you’re already on the way to the customer? Use TeamViewer to access PCs, files and applications anytime and from anywhere, even on the road and from your smartphone.

Control of Commercially used Equipment, at Any Time

Digital dashboards, payment terminals, kiosk systems: everyone sees and uses such devices every day, but how are they managed and maintained? With TeamViewer, you can accomplish it securely and efficiently all remotely – anytime and from anywhere.

Switching Industry and Production to Smart

Monitor and control machines, plants and processes remotely. TeamViewer is the secure platform for smart remote access in an industrial context – whether it’s a robot arm or a wind turbine.


No screen? No problem! TeamViewer also allows you secure remote access to “headless” devices, e.g. servers.


Fast set-up time, high transmission speeds and superior picture quality ensure a first-class user experience.


All TeamViewer connections are end-to-end encrypted meaning no one can see the content of the connections, not even us.

How to access remote computer?

There are a couple of ways to access the remote computer. If you logged in to your account in the host program, then you have permanent access which means you can visit the link below to log in to the same account in a web browser to access the other computer.

How to enable remote desktop access to a computer?

To enable connections to a computer with Windows Remote Desktop, you must open the System Properties settings (accessible via Settings (W11) or Control Panel) and allow remote connections via a particular Windows user.

What is Zoho Assist?

Zoho Assist is yet another remote access tool that has a free edition for both personal and commercial use. You can share screens and files, and chat remotely with the other user through a unique session ID and password.

How to connect to a host browser?

To connect to the host browser, sign on to Chrome Remote Desktop through another web browser using the same Google credentials or using a temporary access code generated by the host computer.

How does remote utility work?

It works by pairing two remote computers together with an Internet ID. Control a total of 10 computers with Remote Utilities.

What is the other program in a host?

The other program, called Viewer, is installed for the client to connect to the host. Once the host computer has produced an ID, the client should enter it from the Connect by ID option in the Connection menu to establish a remote connection to the other computer.

What is the easiest program to use for remote access?

AeroAdmin is probably the easiest program to use for free remote access. There are hardly any settings, and everything is quick and to the point, which is perfect for spontaneous support.

What is Remote Access Technology?

Remote access technology refers to any IT toolset used to connect to, access, and control devices, resources, and data stored on a local network from a remote geographic location. This is different from using a cloud solution, as it provides access to an on-premises environment rather than being hosted offsite in a shared environment and available via the internet. This makes remote access crucial for businesses of all sizes which have not moved to a cloud-first model, or which require access to on-premises machines or resources. Three of the most common remote access technologies – Remote Desktop Services, Remote Access Software, and Virtual Private Networks – are examined in detail in this article.

Why do organizations use remote access?

Now more than ever, organizations of all sizes are turning to remote access technology to ensure business operations can continue , even when access to a physical office is limited or impossible. Increasing access to your network to your employees comes with the risk of unauthorized access by cyber-miscreants who may use this as an opportunity to gain access or infect you with ransomware. However, by taking the correct precautions and selecting the right remote access solutions for their specific needs, organizations can minimize their risk while maximizing their ability to work effectively in remote-only or remote-first conditions.

What Is Remote Access Software?

Remote Access Software offers an alternative to RDS and leverages a dedicated software to remotely connect users to an endpoint device from anywhere in the world via the internet. This method of remote access is typically the easiest to implement, as it only requires the user to install the software on the computer to be accessed. This type of remote access is especially useful when most of the organization’s endpoint devices are desktops.

What Is a Virtual Private Network?

A Virtual Private Network (VPN) is a technology which creates a smaller, private network on top of a larger public network – most commonly the internet. By logging into the VPN, users can gain internet-based access to applications that would otherwise only work on local networks. The goal of any client-based VPN solution is to provide remote employees with the same level of access as onsite. However, this is functionally different from an RDS session, as it does not allow full access to an entire desktop, but only specific applications, software, and other resources which the user has been given access to.

What is remote desktop service?

Remote Desktop Services (RDS), also known as Terminal Services, is one of the most common methods used by SMBs to enable remote work. By using RDS, individuals can remotely connect to an endpoint device or server which supports Remote Desktop Protocol (RDP) via a Terminal Server. The connection can be made over a local network or internet connection and gives the user full access to the tools and software installed on the machine they connect to. This method is frequently used by IT departments to remotely access servers, or to provide easy local software access to multiple employees.

Why do organizations use VPN?

Organizations of all sizes frequently use VPN technology to securely access remote resources from multiple locations. Unlike RDS, VPN connectivity does not require additional dedicated hardware to function securely over the internet and is designed to be particularly secure. Most VPN connections are encrypted using either Secure Sockets Layer (SSL) or Transport Layer Security (TSL) to ensure that the data cannot be read by malicious third parties.

What is the most common application used with RDS?

One common business application which is frequently used with RDS is Intuit Quickbooks. Many companies install the application on a central Terminal Server instead of individual computers, allowing multiple users to connect to the software on a remote device via RDS and access the toolset.

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