Remote-access Guide

jhu remote access faq

by Glen Gleichner Published 2 years ago Updated 1 year ago
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Who is subject to the JHU visitor policy?

School of Medicine affiliates will be governed by Johns Hopkins Health System vaccination policies. Visitors who fall under the JHU Visitor Policy (i.e., visiting faculty, students, and scholars) are subject to the vaccination mandate. Who is exempt from the vaccination mandate?

What are the JHU bus and shuttle van restrictions?

Capacity restrictions have been lifted on buses and shuttle vans. Buses may return to carrying all seated plus standing passengers. Shuttle vans may carry up to 14 passengers. Face coverings are required at all times while on board all JHU buses and shuttle vans.

What are the policies for visitors assigned jhed?

These individuals are subject to the same policies as faculty, staff, and students, respectively. Because these visitors are assigned JHED, they should upload proof of vaccination status like all other faculty, staff, and students.

What information do I need to provide to contact jhed?

Please be prepared to provide your name, JHED ID, job role, location, department, call back number, HELP desk ticket number, issue and whether or not there is support available. Do you have comments about or suggestions for this website?

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What is required for the JHU VPN?

All you need to know to about Hopkins' Pulse Secure VPN To use it, you simply need to enroll in Azure multifactor authentication and download the Pulse Secure VPN client. If you're new to the VPN, or just need a refresher, you'll find helpful information at the Johns Hopkins VPN Resource Center.

How to connect to Hopkins VPN?

Access VPN via the myJH portal (go to the Technology category; choose the VPN button). Requires Azure MFA and Pulse Secure client. Azure MFA help is available. VPN help is available.

How do I log into JHU WIFI?

Issues Connecting to Wireless on Android OS (Pixel, Samsung, HTC, etc.) Phone or Tablet? In Wireless Settings, Set 'Phase 2 authentication' to 'MSCHAPV2', 'EAP Method' to 'PEAP', enter 'ad.jhu.edu' for the Domain, and enter your Hopkins credentials in the appropriate fields.

How do I access APL?

APL View is available from any APL or personal system or device and provides access to your APL files, tools, and applications. APL View utilizes virtual machine (VM) technology instead of a VPN connection, however, your HID token is still required for login. Type https://aplview.jhuapl.edu in any web browser.

Can't connect to Hopkins WiFi?

If you are having trouble connecting to 'hopkins' wireless: Call the JHU Help Desk anytime at 410-516-HELP (410-516-4357).

What is the domain for eduroam?

ox.ac.ukUse manual settings for eduroamWiFi SecurityWPA & WPA2 EnterpriseAuthenticationProtected EAP (PEAP)Anonymous IdentityLeave this blankDomainox.ac.ukCA Certificate'none' or 'no certificate required'4 more rows

Does Johns Hopkins Hospital have free WiFi?

Johns Hopkins provides free WiFi access for all of your devices while on JHU campuses. The hopkins wireless network is built with many security features, including WPA2-Enterprise, PEAP, and powerful 256 bit encryption.

Who is exempt from JHU?

Contractors or vendors whose presence at any JHU property is solely limited to the delivery of goods are exempt. Students who are enrolled in entirely online programs and do not utilize Johns Hopkins facilities, and non-degree and non-credit students, including those attending the Peabody Preparatory, are exempt.

How many passengers can a JHU bus carry?

Buses may return to carrying all seated plus standing passengers. Shuttle vans may carry up to 14 passengers. Face coverings are required at all times while on board all JHU buses and shuttle vans.

How long does a campus pass last?

The campus pass expires after 12 hours. You may not report to campus unless you have a green campus pass.

Does JHU have asymptomatic testing?

All JHU students, staff, and faculty may also utilize JHU testing sites for voluntary asymptomatic COVID testing. Symptomatic testing will be arranged via the JHCCC. For more information on how to obtain a test click here.

What is the Johns Hopkins call center?

Anyone who feels ill or is concerned about exposure is encouraged to call the Johns Hopkins COVID-19 Call Center at 833-546-7546, seven days a week, between 7 a.m. and 7 p.m. The call center is staffed by Johns Hopkins nurses and physicians and specially trained nursing and medical students.

Do you have to wear a face covering in JHU?

As of July 1, vaccinated individuals who have submitted documentation to JHU’s Vaccine Management System are no longer required to wear face-coverings indoors. Those who are not fully vaccinated are required to wear a face covering when indoors and be tested twice-weekly. Last updated: July 12, 2021 3:39pm.

Can JHU affiliates leave wifi enabled devices in office?

Additionally, it is strongly recommended that affiliates do not leave Wi-Fi enabled devices in office locations overnight. Last updated: June 22, 2021 3:05pm.

How to contact the Helpdesk for remote work?

For all IT issues, including after-hours and emergency support, please continue to contact the Helpdesk at 410-516-HELP or submit a Helpdesk ticket online.

Why is remote work important?

General remote work tips. For some people having a home workspace for work is important for maintaining focus and keeping work routines and home routines separate. Video is important for some people to keep a sense of feeling connected, so don’t get stuck in email- or IM-only mode.

What does it mean when you can't access the ESS?

If you can get to ESS, you’re all set. If you can not access the ESS page, it most likely means that you have not yet set up Multi-factor Authentication. As soon as possible, visit the IT@JH MFA page to complete your MFA setup. The Virtual Private Network client, also known as VPN.

What is multifactor authentication?

Multi-factor authentication, also known as MFA. This is required for many systems even when on campus, but it is used even more heavily when accessing IT systems remotely. If you’re unsure if you have MFA configured correctly, a good page to test with is JH’s ESS system. It will always require MFA.

How much does it cost to get voicemails on Avaya?

Several optional features are available for office phones: If you have a Avaya phone (number starting (410) 516-xxxx) you can request a feature to get voicemails delivered to your email is called SMS Voicemail to E-mail which costs $2.50 per month.

How much does it cost to add EC500 to a phone line?

To get your office phone line to ring on another phone (your cell or home landline) you will want to add the EC500 feature for $5.00 per month. If you have a 410-516-xxxx extension: *2 will activate call forwarding. #2 will deactivate call forwarding. Voicemail access number is 410-516-8580.

Does myCloud require VPN?

Please note that VPN access is NOT required for myCloud access but it does require MFA. Microsoft Office tools (Word, Excel, PowerPoint, OneNote, Excel, OneDrive, etc.) are available through the myJH portal or at http://portal.office.com.

Cisco VPN

You can get to all of your APL files, tools, and applications using Cisco VPN. This option is available only when using an APL system.

Palo Alto GlobalProtect VPN

With Palo Alto GlobalProtect VPN, you can get to all of your APL files, tools, and applications when using an APL system. To get to basic only services (like e-mail or E-Time) from a non-APL system, use the web option at: https://gpvpnweb.jhuapl.edu .

APL View

APL View is available from any APL or personal system or device and provides access to your APL files, tools, and applications. APL View utilizes virtual machine (VM) technology instead of a VPN connection, however, your HID token is still required for login. Type https://aplview.jhuapl.edu in any web browser.

General Topics

The Rockfish cluster is a resource available to researchers from Johns Hopkins University, Morgan State University and XSEDE. Data that is subject to restrictions like HIPAA/PHI is NOT allowed. If your research involves an IRB and the data is de-identified please contact our help system for additional information.

Data Transfer

DTNs are a set of dedicated nodes for file transfer. These servers are GlobusConnect end points and should be used to transfer large amounts of data (> 100s GBs)

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