Why can't I remote access HSBC Virtual Connect?
It looks like your remote device doesn't meet HSBC's security standards for remote access to HSBC Virtual Connect. Check and confirm the following conditions of your Microsoft Windows or macOS device: Your operating system is fully up to date with all the latest security patches. Check for any available updates and apply them to your device.
How can the HSBC relationship manager help?
Your HSBC Relationship Manager can bring in relevant specialists should you need expertise on certain products. to download the Remote Engagement Service Terms of Use. Listening to what you have to say about services matters to us.
How do I get Started on HSBCnet?
Get started on HSBCnet using your temporary username and learn how to activate your Security Device as well as your HSBCnet credentials. When your company provides you access to HSBCnet, an email is sent by the designated HSBCnet System Administrator inviting you to join HSBCnet.
Why is HSBC asking for a code for a refund?
They may also ask you for a code sent by the bank (from your Secure Key for HSBC customers) so they can ‘process the refund’. By handing this information over, they’ll have everything they need to move any money from your account.
Why do they ask for a code for HSBC?
They may also ask you for a code sent by the bank (from your Secure Key for HSBC customers) so they can ‘process the refund’ . By handing this information over, they’ll have everything they need to move any money from your account.
What to do if someone has remote access to your computer?
if someone has remote access to your computer, don’t log on to your online banking or anything else which could allow them to gain access to any passwords, security information or log on details. don’t pass on security codes, Secure Key codes or one time passwords to anyone. keep your anti-virus software up to date.
How to convince someone to give you remote access to your computer?
They’ll try to convince you to give them remote access to your computer by saying they can help with something like a slow internet connection, or fixing a virus. You may also be asked to download software, visit a specific website or follow instructions which give them control.
What is Remote Engagement Service?
Remote Engagement Service is an alternate channel for our customers to interact with the Bank without the need to be physically present at the branches. The service is supported by Zoom and Live Sign.
Benefits
Engage in a video call with HSBC Relationship Managers at the comfort of your home or office.
Frequently asked questions
Please click here here view to Remote Engagement Service Terms of Use This link will open in a new window to download the Remote Engagement Service Terms of Use.
How does Zoom Work?
You can connect to Zoom on a desktop, laptop, tablet or mobile device using the secure video link provided in the email invitation sent by your Relationship Manager and/or authorized Bank personnel.
How does Live Sign Work?
Your Relationship Manager and/or authorized Bank personnel will send you a digital document that you can fill in and sign electronically. You'll receive a Live Sign link which will be sent to the email address you registered with us.
How do I sign up for the Remote Engagement Service?
To sign up for the Remote Engagement Service, please contact your Relationship Manager or your nearest branch.
I have been provided a temporary username to log on and register
Get started on HSBCnet using your temporary username and learn how to activate your Security Device as well as your HSBCnet credentials.
I received an invitation from my System Administrator
When your company provides you access to HSBCnet, an email is sent by the designated HSBCnet System Administrator inviting you to join HSBCnet. Although the process is simple and straightforward, we have provided a guide that shows you how to use the link in your invitation email to begin the profile setup process.
I need to activate my Security Device for the first time
This guide shows you how to set up your Security Device as a new user and use it to log on to HSBCnet for the first time.
