Remote-access Guide

hph epic remote access

by Dr. Mathew Lueilwitz DVM Published 2 years ago Updated 1 year ago

How do I connect to the HPH portal via Remote Desktop?

After accessing the HPH portal, click on the Apps tab at the top 2. Click on Remote Desktop Connection to open the application 3. Follow EITHER step below, dependent on your personal computer: a.

What is the HPH portal?

2: HPH Portal The HPH portal website is used to access your Windows Virtual Desktop (VDI), Remote Desktop Connection (RDC), and other applications. Please navigate to the appropriate section if you have a Windows or Mac device and recommend using Google Chrome

How do I log in to my HPH computer?

Enter your Windows username, the credential used to log into HPH computers. Then, select Log On 4. If you have Two Factor Authentication proceed to Section 1. Otherwise, enter your password, select Log On, and proceed to Section 2.1or Section 2.2if you’re using a Windows or Mac respectively

Can I use the HPH portal with a Chromebook?

3.2: Accessing Portal With a Chromebook Currently, the Citrix Receiver software IS NOT available for Chromebooks. Thus, the portal CAN NOT be used with a Chromebook. Please use a different device to access the HPH Portal 3.3: Checking Citrix Version There are times where you may be asked what version of receiver you are running.


What is telehealth visit?

A telehealth visit is similar to an in-person appointment with a physician and allows patients to discuss their health concerns from a location that is most convenient for them. For telephone visits, our physicians will call patients at an agreed upon time to discuss their health care needs. For video visits, patients are able to use their smartphone, tablet or computer to access a secure video platform to see and speak with a doctor.

What is Hawaii Pacific Health?

Hawaii Pacific Health is dedicated to creating a healthier Hawaii and that means providing health care services in the easiest, most convenient way possible. We are using the latest technology to support our telehealth efforts to provide care when and where our patients need it. As part of this effort, we’re also building teamwork among our caregivers to improve outcomes. For example, through a central Electronic Health Record, Hawaii Pacific Health doctors get immediate access to patient records, lab tests and results that they can share as appropriate with other providers to increase the communication and collaboration needed to quickly and efficiently treat patients.

What is Straub Virtual Urgent Care?

Through video visits on your smartphone, tablet or computer with board-certified, Straub physicians, Straub Virtual Urgent Care offers you personalized health care without leaving the comfort of your own home. If necessary, the provider will instruct you on where to go for an in-person exam.

What time does the virtual clinic open?

The Virtual Clinic is open Monday - Sunday from 8 a.m. to 8 p.m.. The clinic can be reached by calling 462-5430 and selecting option 4 (option 3 for Kauai). These hours are subject to change based on demand. Call Covid-19 Virtual Clinic.

What is the phone number for Hawaii Pacific Health?

For more information about the providers offering these visits, please call 643-4DOC (4362). Call for More Information.

Can you contact a virtual clinic without a PCP?

Those patients without a PCP are encouraged to contact the Virtual Clinic directly

Does Hawaii Pacific Health offer telehealth?

Hawaii Pacific Health is also offering telehealth options to patients via video and scheduled telephone visits. These visits provide comprehensive care while complying with recommendations to limit person-to-person contact due to COVID-19. A telehealth visit is similar to an in-person appointment with a physician and allows patients ...

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