How do I contact Hackensack Meridian Health for medical support?
The support is intended for login related issues. Expect a response within 2 business days. Please DO NOT use this form to discuss medical information or to contact Hackensack Meridian Health regarding a medical emergency or patient care. For medical questions, please contact your provider of care directly or dial 911.
How do I enroll a device for remote access?
You need to enroll a mobile phone (preferred), tablet or phone number with Duo to allow remote access. With a device you have previously used for remote access, sign in using your Network UserID and Password. Click on the DUO Self Service Portal icon.
What should I do if I cannot remotely log into HMH?
If you are not enrolled in Duo, you’ll receive the following message if you attempt to remotely log into HMH. Contact the IT Service Desk at x3333 or 848-237-3333.
How do I use HMS/MEDHOST/ PACs?
To Use HMS/MEDHOST, PACS, Access the Internet or Email, please use Remote Desktop (for Windows) or CoRD 2x (for MAC) Please download this application form and fax back to 973-680-7925.
What is the phone number for the IT service desk?
Contact the IT Service Desk at x3333 or 848-237-3333.
How to authenticate Duo?
Push: Duo’s mobile application send a push notification to your smartphone. Tap “Approve” to authenticate.