Remote-access Guide

fidelity employee remote access with digital certificate

by Florine Dietrich Published 1 year ago Updated 1 year ago

How do I log into my fidelity desktop remotely?

Select the region closest to you to log into your Fidelity desktop remotely. In the event of remote.fil.com being inaccessible, vpn.fil.com is still available as an alternative solution for remote access. This lets you access your virtual desktop, from your own device. This lets you access Zoom audio and video when connecting remotely.

Why do I need to connect to fidelity remote access?

This lets you access your virtual desktop, from your own device. This lets you access Zoom audio and video when connecting remotely. This is a prerequisite for remote access, and helps to protect your device and keep Fidelity’s data secure. New joiner at Fidelity?

Can I have remote access to my epos reporting?

With more people working from home, or in different locations than previously, it is important to have access to your EPoS reporting from wherever you are. Many people will currently only have access from a specified PC linked to their server. We are now able to set you up to have remote access.

How to change password on a portal?

If you wish to perform a manual Password Change, at the top right corner of the portal, pull down your User Name and select Change password then follow the wizard.

How to log off from Virtual Desktop?

From within the Virtual Desktop, click the Start button and choose Log off.

What does "log off the virtual desktop" mean?

Log off the Virtual Desktop: This action will close all applications, log off the Virtual Desktop, and will end this one session. If you launched other Virtual Desktops or Virtual Applications, they will remain running and active, so you may have to repeat this step for each session.

Where is the Citrix workspace icon?

Look in the lower right corner of the screen, in the Notification Area, to see if there is a target-looking Citrix Workspace App icon, as circled below.

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