What is remote access?
Remote Access allows you to connect and manage your control panel and devices from a remote area outside your home. The gateway must be connected to the Internet and powered on.
When should I enable support access?
You should enable Support Access when you have an issue that you cannot resolve on your own. By granting access to your gateway, the support team may be able to find problems faster.
How to add a device to a gateway?
Open the Configuration Interface. Go to > Access > Users. Click > next to the user. To add a mobile device to the gateway, log in to the mobile application on the given device. To remove a mobile device from the gateway, click the next to it and then confirm action by clicking DELETE.
