Remote-access Guide

epic remote access musc health

by Miss Celestine Ernser Published 2 years ago Updated 1 year ago
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How do I get access to MUSC Health CareLink?

If you are a provider referring patients to MUSC, you may request access to MUSC Health CareLink. If you already have a user ID and password, login to access your patients' records.

How do I document remote research visits in epic?

It is recommended that remote research visits be documented as a “Telephone Encounter” within Epic. The EPIC Tip Sheet (PDF) provides instructions on how to create a Telephone Encounter and associate it with your research study.

Can I use Microsoft Edge to use MUSC Health CareLink?

Microsoft Edge is not a supported browser. In order to use MUSC Health CareLink, you must use one of the following platforms: If you see this message despite using one of the browser configurations mentioned above, please contact your system administrator. *Tablets are not supported in Executive Dashboards.

Where can I find research review resources for remote clinical trials?

Review a technical assistance report focused on Methods for Remote Clinical Trials, included in the list of resources available at MUSC's Telehealth Center of Excellence webpage. a. Investigators should be aware of new research review processes for enrollment of new study subjects and conducting in-person study visits during the COVID-19 pandemic.

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How do I access epic from home MUSC?

Epic, MUSC's Electronic Health Record (EHR), can be accessed through the Haiku or Canto mobile apps. To install Epic on your mobile device, please follow these instructions or contact the Epic Help Desk at (843) 792-9700 or epic-haiku-canto@musc.edu.

Can you use Epic on phone?

Use Epic on iPhone, iPad, and Android apps or any computer or laptop.

Can you use Epic without WIFI?

An internet connection is required to stream content and enjoy other features of the app. You can download books to read offline at any time. The Offline Reading feature is available on mobile app versions (iOS and Android).

Can I use Epic EMR on iPad?

Yes, I know what you're thinking. You've been able to “use” Epic on your iPad for years now using the Citrix app. But you clearly have not been able to use Epic in a functional way. You could pull up patient charts, review labs and phone calls, but the process was cumbersome, complicated, and painful.

How do I log into epic on my phone?

To access your existing account on any new device, first, download the Epic app on your new device for free! Once you open the Epic app, click on "Have an Account? Sign in". Then sign in with your existing email and password.

How do I open Epic Games launcher on Android?

0:402:47How To Download Epic Games Launcher App on Android GuideYouTubeStart of suggested clipEnd of suggested clipAnd it says epic games do you want to install this application we're going to click install. And theMoreAnd it says epic games do you want to install this application we're going to click install. And the app is installed so now we're going to click open.

How to contact Medical University of South Carolina?

If you would like to learn more about MUSC services for providers or contact us for more information please call us at 843-792-2200 or 800-922-5250.

Can you access MUSC Health CareLink?

If you are a provider referring patients to MUSC, you may request access to MUSC Health CareLink.

Video Appointment Details

1) Patients will receive an invitation to their provider’s musc.Doxy.me room via email or text according to the instructions shared during scheduling. Click the link to check in for the appointment at the scheduled time.

Virtual Waiting Room

You will now be placed into the virtual waiting room. Simply wait until your provider starts the call. You will be asked to turn on the video and microphone when the call begins. Your device’s video and microphone are enabled when they appear black and are disabled when they appear red as shown in the images below.

Test your Audio & Video

As you await the arrival of your provider, click the “Pre-Call Test” button at the bottom left of your screen and your computer will automatically check your audio and video settings to make sure your system is technically ready. Please consider taking your visit from a quiet, well-lit room.

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