Remote-access Guide

dell netextender client remote access service error windows 10

by Lance Mertz PhD Published 2 years ago Updated 1 year ago

If you install the NX client on Win10, you may get a RAS error (remote access service) that immediately disconnects your SSLVPN session after you connect. To fix this, you must manually kill the svchost.exe process that is tied to the RAS service.

If you are seeing the Windows Remote Access Service (RAS) has encountered an error message, you can fix it in the following ways.
  1. Remove any recently installed software.
  2. Uninstall WAN Miniport adapters.
  3. End svchost.exe Service.
  4. Reinstall NetExtender.
May 29, 2022

Full Answer

How to resolve the netextender remote access auto connection manager error?

Hope someone can help me in resolving this issue. Please go to Windows Service manager, run "services.msc", then Look for the Remote Access Auto Connection Manager and Remote Access Connection Manager to see if those two services have been started. If not, set them to automatic start, reboot the machine, and install\configure NetExtender again.

Why won't netextender work on my computer?

Please go to Windows Service manager, run "services.msc", then Look for the Remote Access Auto Connection Manager and Remote Access Connection Manager to see if those two services have been started. If not, set them to automatic start, reboot the machine, and install\configure NetExtender again.

How to fix Windows Remote Access service error-netextender SonicWall?

Windows Remote Access Service Error - NetExtender SonicWall - Windows 10 1 Updated network drivers. 2 Changed the Remote Access Auto Connection Manager and Remote Access Connection Manager to automatic (as recommended by... 3 Tried uninstall and reinstall application. More ...

Why is my certificate not being trusted in netextender?

You should not see a warning again for the Certificate not being trusted from this Windows 10 computer or Security Errors and disconnections in NetExtender for these errors. This type of Security Error is typically caused when using a HTTPS URL that does not have a Public Certificate assigned to it.

How do I fix Windows Remote Access Service?

Make Sure the PC has an Internet connection and Windows Server is up to date. Update the PC in case of any pending updates. Go to Services and find Remote Access Auto Connection Manager and Remote Access Connection Manager Services and start them manually. Reboot the PC and try connecting again.

How do I fix NetExtender service is not responding?

Navigate to Windows Service manager under Control Panel > Administrator Tools > Services. Look for the Remote Access Auto Connection Manager and Remote Access Connection Manager to see if those two services have been started. If not, set them to automatic start, reboot the machine, and install NetExtender again.

What is an RAS error?

If you install the NX client on Win10, you may get a RAS error (remote access service) that immediately disconnects your SSLVPN session after you connect. To fix this, you must manually kill the svchost.exe process that is tied to the RAS service. You can confirm this by opening up services.

How do I restart Windows Remote Desktop Service?

To ensure that the service is running, type Get-Service iphlpsvc at a Windows PowerShell prompt. To enable the service, type Start-Service iphlpsvc from an elevated Windows PowerShell prompt. To restart the service, type Restart-Service iphlpsvc from an elevated Windows PowerShell prompt.

Why does my SonicWall NetExtender keeps disconnecting?

NetExtender has been disconnected for one of the following reasons: There was a break in the network connection. The connection was idle for longer than the configured idle timeout. Your user account was logged out of the SSL VPN portal.

How do I remove NetExtender from Windows 10?

ResolutionOpen a command prompt by going to Start Menu | Run. Type cmd, and hit Enter.Type the following command to remove the service: sc delete SonicWall_NetExtender. NOTE: Run the command prompt (cmd) as Administrator.Refresh the Services list. The service should have disappeared.

How do I update my NetExtender?

The NetExtender VPN Windows client will be automatically updated after upgrading the firmware the next time it connects, only if it was initially installed from the Virtual Office Portal by clicking on the NetExtender icon or if the administrator downloaded and installed the .exe file located under the NetExtender | ...

What is RAS client?

Remote Access Service (RAS) provides remote access capabilities to client applications on computers running Windows.

How do I remove NetExtender from registry?

Please use the Netextender clean up tool to Uninstall the Netextender and clear all registry entry of the Netextender on the machine.Run the Netextender cleanup tool with Admin rights.Reboot the machine after running the cleanup tool.

How do I enable routing and remote access service?

Right-click the server, and then click Configure and Enable Routing and Remote Access to start the Routing and Remote Access Server Setup Wizard. Click Next. Click Remote access (dial-up or VPN) to permit remote computers to dial in or connect to this network through the Internet.

How can I tell if RDP is running?

Check the status of the RDP protocol on a remote computerFirst, go to the Start menu, then select Run. ... In the Registry Editor, select File, then select Connect Network Registry.In the Select Computer dialog box, enter the name of the remote computer, select Check Names, and then select OK.More items...•

How do I restart a service from the command line?

Use a command promptTo start a service, type: net start ServiceName.To stop a service, type: net stop ServiceName.To pause a service, type: net pause ServiceName.To resume a service, type: net continue ServiceName.

How do I stop SonicWall NetExtender service?

Please use the NetExtender.exe file so that you can start and stop service in Control Panel.

How do I remove NetExtender from registry?

Please use the Netextender clean up tool to Uninstall the Netextender and clear all registry entry of the Netextender on the machine.Run the Netextender cleanup tool with Admin rights.Reboot the machine after running the cleanup tool.

Where can I download NetExtender?

Go to https://www.mysonicwall.com. Version 9.0. 0.274 can be downloaded by selecting the Downloads section in the footer of the login page. Select NetExtender, and choose version 9.0.

Where are NetExtender logs stored?

The NetExtender log displays information on NetExtender session events. The log is a file named NetExtender. dbg . It is stored in the directory: C:\Program Files\SonicWall\SSL VPN\NetExtender.

How to stop Rasman service?

Restart the RAS service. Open the Task Manager, go to Services, find RAS or RasMan, right click and select "go to details" and it will bring up the correct svchost.exe process - End the task to stop the service. Go back to services and start the RAS manually, then try to log back in to NetExtender. Works for me!

How to open devmgmt.msc?

Press the Windows + R keys to open the Run dialog box. Type in the following text, and then press Enter. devmgmt.msc

How to stop svchost.exe?

Open the Task Manager, go to Services, find RAS or RasMan, right click and select "go to details" and it will bring up the correct svchost.exe process - End the task to stop the service.

Description

When connecting to an appliance using an SSLVPN tunnel, through Net Extender on a Windows Machine you receive the following error:

Cause

This issue seems to occur when the WAN Miniport (IP and PPTP) network devices are deleted, corrupted, or otherwise broken on the End Device.

Resolution

Make Sure the PC has an Internet connection and Windows Server is up to date. Update the PC in case of any pending updates.

Description

Due to the security updates from Microsoft on the Windows 10 platform for SSL traffic. Self-Assigned Certificates are not trusted and can cause connectivity issues from applications using SSL as a form of connecting such as SSLVPN / NetExtender.

Resolution

Export the SonicWalls Self-Signed HTTPS Management Certificate from Browsers

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