To resolve the issue:
- Press Shift and right-click the Mini Remote Control icon.
- Select Run as different user and provide the admin credentials used to install the Dameware agent on remote machines.
Full Answer
How to connect to a remote computer using Dameware?
So, when you want to connect to a remote computer you simply enter their IP address on the Dameware client and send the connection request. The client agent on the host computer will then receive the request and you can begin the remote session.
How do I know if Dameware mini remote control is working?
When Dameware Mini Remote Control successfully connects with the remote system, a Connected to message is displayed. If you are unable to connect to a computer, see Receive Error 5: Access Denied when connecting to a remote computer using Dameware Mini Remote Control.
How do I install the Dameware Client Service agent?
To install the agent, you must be an administrator of Active Directory. If you are not an Active Directory administrator, see Install Dameware Mini Remote Control client agent service for alternate ways of deploying the Dameware client service agent. Before you connect to a computer internal to your network:
Can Dameware be integrated with SolarWinds web help desk?
It can even be integrated into the SolarWinds Web Help Desk which allows you to remotely address your customer tickets and requests directly from the Help Desk interface. To initiate a remote session, you need to install the Dameware client on your machine and then install the client agent on the remote machine.
How do I connect to a remote computer with Dameware?
Connect to an internal computer using Dameware Mini Remote...Launch the Dameware Mini Remote Control application.Click Connect to server. ... In the Host field, enter a host name or IP address of the remote system. ... Select an Authentication method, and a connection method.More items...
How do I configure Dameware remote support?
Launch Dameware Mini Remote Control, and select File > Connect to local or remote sessions. Enter the Host Name or IP Address and administrative credentials. Click Connect. When prompted to install the client agent service, click OK.
Can Dameware be used over the Internet?
With Dameware, remote users can connect via remote desktop over the internet while avoiding the hassle of configuring an independent proxy. With a proxy, you can establish a remote desktop connection over the internet to manage remote users from a centralized dashboard.
What is Dameware remote control?
Dameware Mini Remote Control from SolarWinds is a powerful remote control software and desktop sharing tool designed to allow IT pros to remotely access end users' computers, laptops, and servers for remote administration and support.
How do I activate the Dameware mini remote?
Open the License Manager and click Active/Upgrade on the license you want to activate. If the computer on which you installed the Dameware product is connected to the Internet: Click I have internet access and an activation key from my customer portal license management page.
How do I access remote desktop connection?
On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.
How much does Dameware cost?
Your business doesn't operate in a vacuum. Neither should you.TechniciansEnd UsersPrice per License1Unlimited294 $2 - 3Unlimited283 $4 - 5Unlimited272 $6 - 9Unlimited261 $2 more rows
What protocol does Dameware use?
SolarWinds® Dameware® Remote Support (DRS) is a desktop remote access tool built to be compatible across Windows, Mac OS X, or Linux computers. It runs with the standard remote-control protocol but offers the ability to initiate remote sessions using RDP and VNC protocols.
Which port does Dameware use?
To use Internet Session functionality, you must open port 443 in your organization's firewall to allow the Dameware Internet Proxy to communicate with users outside of your internal network.
Is Dameware a security risk?
Dameware features a very high level of security, meeting requirements set out by the U.S. Federal government. It is compliant with Federal Information Processing Standards (FIPS) 140-2, using the BSAFE Crypto-C Micro Edition cryptography module.
How do I update my Dameware mini remote?
Upgrading is simple Click the button below to visit the SolarWinds Customer Portal. Then, download the latest version of Dameware® Remote Support and follow the setup wizard.
How do I remove Dameware service?
Manually uninstall Dameware Remote Support (DRS)Stop your Dameware Remote Support service.Delete the following folders: C:\Program Files\SolarWinds\DameWare Remote Support. ... Delete the following icons: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp\DRS. ... Delete the Registry keys mentioned below. Note:
How do I connect to Dameware central server?
Log into the Dameware Administration ConsoleFrom your Desktop or the Start menu, launch the Dameware Administration Console.Enter the Central Server IP address or host name, and port number. The default port number is 6133.Use the following table to select an authentication method. ... Click Connect to Server.
Which port does Dameware use?
To use Internet Session functionality, you must open port 443 in your organization's firewall to allow the Dameware Internet Proxy to communicate with users outside of your internal network.
How do I transfer files using Dameware?
ContentOpen Dameware Mini Remote Control.Select View > Local Global Options.Click Simple File Transfers Options.Set the download folder path.Click Apply and Save. Admin Items. URL Name.
What protocol does Dameware use?
SolarWinds® Dameware® Remote Support (DRS) is a desktop remote access tool built to be compatible across Windows, Mac OS X, or Linux computers. It runs with the standard remote-control protocol but offers the ability to initiate remote sessions using RDP and VNC protocols.
What is Dameware chat?
Dameware was designed with the end user in mind. IT technicians can communicate with employees worldwide via pre-session chat or in-platform live chat to address employees’ questions and concerns with ease. They can also access unattended remote devices, affording them greater flexibility when it comes to issue resolution. From an end user perspective, the online platform provides easy-to-use, one-click support requests and information pertaining to wait times and queue position.
What is remote access?
Remote access is a blanket term covering various approaches to accessing an external platform or device in a different location, whether it’s across town or across the country. In any given situation, the ideal approach to remote access is dictated by who is remotely accessing a device and for what purpose. There are currently three types of remote access:
What is remote desktop?
Remote Desktop: Remote desktop solutions allow technicians to provide IT support to remote systems without initiating a full remote-control session. These platforms are geared toward troubleshooting issues on Windows servers and workstations. Remotely unlocking user accounts, resetting passwords, and editing group policies are all common examples of a remote desktop task.
Why is remote desktop important?
Cloud-based remote desktop access allows IT technicians to access nearly any platform or device, regardless of the owner’s location, and provide critical IT support. Whether it’s a file that won’t download, a browser that won’t open, or a new piece of software shutting down unexpectedly, remote computer access is essential to resolving the issue and getting end users back to business as usual.
What is cloud based remote access?
Individual: Individual employees are increasingly seeking remote access to their desktop computers while on the road. Cloud-based remote access platforms allow employees to access files, folders, and even their entire desktop from afar and keep employee productivity high.
What is remote IT support?
IT Troubleshooting: Today’s global workforces call for remote IT support to be delivered anywhere, at any time. System administrators and support technicians rely on remote access software to troubleshoot end-user issues, helping them address these issues as easily as if they were in the same office.
What is remote access record keeping?
Recordkeeping: Remote access systems enable IT technicians to create a paper trail documenting which tickets have been resolved, how they were resolved, and by whom they were resolved. This leads to shorter resolution times and greater efficiency down the line.
What is Dameware Remote Support?
Dameware Remote Support is built to integrate with SolarWinds Web Help Desk ®, so admins can more easily incorporate service desk support. With this integration, users can initiate a single-click remote desktop session with computers anywhere on a network, based on help desk tickets and IT asset inventory. This integration also allows you to export asset information from Dameware Remote Support and import it to Web Help Desk.
What is remote access?
Remote computer access is when a user accesses their device or computer from a remote location using a network connection. For instance, once a user is connected to an office computer through remote access, they’re given the same control over the computer as if they were operating it in person. Close.
What is Solarwinds Dameware?
SolarWinds Dameware Remote Support is designed to be an affordable, reliable, and secure on-premises software that can simplify and optimize remote IT tasks.
How does remote access work?
Remote computer access works by enabling a connection between two or more computers. This access is useful for admins who need to troubleshoot end-user devices. Or it can be useful for employees who aren’t at their office and want to access their workstation, whether from home or another off-site location.
Why do we need remote access to our computer?
With remote access to a computer, IT teams can improve their troubleshooting abilities in addition to their ability to identify and solve problems affecting productivity wherever they or the problem are located . Remote control access can also support the integration of corporate networks and remote devices, so system administrators don’t need to go directly to a server’s location just to troubleshoot—they can just log in to devices from their desk.
What is out of network remote access?
Out-of-network remote computer access requires specific technology to form a secure connection. This can be a VPN connection, but a more flexible option is an internet proxy. An internet proxy serves as an intermediary device for enabling network connection between two (or more) devices. The computers don’t talk to each other directly—instead, the proxy receives traffic from one computer and sends it to the other device.
What is remote desktop?
When talking about remote desktop, it’s usually a reference to in-network, on-premises remote support where screen sharing or remote connections are used for day-to-day business purposes . An on-premises remote desktop tool is often a good fit for employees who use screen sharing.
How to enable non-administrator access to client agent?
On the remote computer, right-click the client agent service in the system tray, and select Settings. In the Mini Remote Control Properties dialog box, click Access. To enable non-administrator access to connect to the client agent, clear the following check boxes: Allow only administrators to connect. Permission required for these account types.
What happens when a remote user is not granted permission?
When permission is not granted, the non-administrator cannot access the remote computer. A technician or the remote user can configure the client agent to grant non-administrator access without the remote user's permission. The client agent can also be configured to require an administrator account before a connection can be made.
What is Dameware client service agent?
The agent controls the communication between the technician's computer and the end user's computer. If the computer does not have the agent installed, you are prompted to install it when you try to connect.
What to do before connecting to a computer?
Before you connect to a computer internal to your network: Ensure that you have the host name or IP address of the computer to which you want to connect . Ensure that you know the connection and authentication method to use to connect with the computer.
How to connect to Dameware?
So, when you want to connect to a remote computer you simply enter their IP address on the Dameware client and send the connection request. The client agent on the host computer will then receive the request and you can begin the remote session. If you are connecting to computers on your network, then the process is as easy as that. However, if the remote computer is on a different network then you won’t be able to reach them until you have opened some specific ports on their routers. The Dameware client agent uses ports 6129, 6130, 6132, and 6133 to listen for incoming connection requests and these ports will most definitely be closed for most routers.
What port is used to transmit data between Dameware Mini Remote Control and the Dameware Internet proxy?
Port 6132 – This port is bi-directional and is used to transmit the internet session data between the Dameware Mini Remote control and the Dameware Internet proxy.
What port does Dameware use?
Port 6129 (Dame ware Mini Remote Control Port) – This is the port that the Dameware client agent on the host computer uses to listen for incoming remote connection requests.
What is Dameware software?
Dameware by SolarWinds is one of the most complete Remote Desktop Software you can use in your business. Especially if you are looking for something to deploy IT support and services such as software and patch installations, computer troubleshooting and problem resolution. It can even be integrated into the SolarWinds Web Help Desk which allows you to remotely address your customer tickets and requests directly from the Help Desk interface.
How to initiate a remote session?
To initiate a remote session, you need to install the Dameware client on your machine and then install the client agent on the remote machine. Then you also need to configure the three server components that come included in the installation package. Of course, you can choose to deploy Dameware in Standalone mode and then you wouldn’t have ...
How to check router IP address?
Step 1: Log in to your router’s web interface. To do this, open your preferred browser, enter the router’s IP address on the address bar and press enter. Most routers use 192.168.0.1 or 192.168.1.1 as their IP addresses but if these two do not work for you, you can do a quick check through the command prompt.
How to find the default gateway on my router?
If you are using Windows, open the command prompt and use the command ipconfig. A number of options will appear and among them, you will see Default Gateway. This is your router’s address.
What makes Dameware® Remote Everywhere different?
Dameware Remote Everywhere is a cloud-based remote access software built to help IT technicians provide in-depth support to end users, regardless of location.
What is remote access software?
Remote access software is any software allowing a user on one device to remotely access a different device, whether inside or outside of the network firewall. Typically, an IT technician uses remote access software to support a remote workforce or customers. The software can connect devices within the same office building or across continents, granting administrators the ability to control computers anywhere, at any time of day.
Why is remote access software important?
Remote access software is critical for ensuring the performance, health, and safety and security of the remote devices used by employees and clients. The ability to deliver support regardless of physical proximity has revolutionized how the entire IT industry functions, with some of the major benefits including greatly increased end-user satisfaction, reduced maintenance costs, and shorter resolution time per support ticket.