How does carbonite Safe® Backup work?
Once you download the installation file, Carbonite Safe ® backup software identifies the files and folders you most likely want to protect. You can choose them on your own too, of course. 2. Back up Once the software is running, it automatically – and securely – copies your files to one of our cloud storage data centers.
How do I get product support from carbonite?
Use your Carbonite login to get product support, explore the Carbonite knowledge base, sign up for training, and more. Access the Carbonite Portal here. Skip to ContentSkip to Footer Sign In Support Contact Us Home backup Professional backup Business solutions Access your Carbonite account Contact us ResourcesGDPR Center
What types of files does carbonite back up?
Specifically, Carbonite backs up the following types of files*: *Any file over 4 GB must be manually added to your backup. ** Video files are backed up automatically with the * Plus and Prime plans. They can be added to your backup manually on any other plan. All Safe plans allow users to select 1 internal drive to backup.
What happens when I log out of my carbonite account?
However, logging out of your Carbonite account after initiating a download will not stop files from being downloaded. After the download completes, the files will appear in the Downloads folder. If you downloaded multiple files, you may need to extract the ZIP file so you can use them.
How do I access Carbonite files online?
Sign into your account at https://account.carbonite.com.From the desired computer, click View Files.Navigate to the file location within Anywhere Anytime Access. ... Choose a method to download your files: ... Keep the web browser open or minimized to avoid interruption.More items...
How do I access my Carbonite account?
On your computer, go to https://account.carbonite.com.Accept all, Reject all, or customize your cookie preferences in the bar at the bottom of the page if prompted. ... Enter your Carbonite email address and password.Check I'm not a robot. ... Click Sign in.More items...
How do I retrieve data from Carbonite?
Once you have File History configured, you can recover files by navigating to Settings, selecting "Update and Security", then "Backup" and "More options". Scroll down and select "Restore files from current backup". You can then browse your backed up files and folders to find the on you're looking to restore.
How do I add another computer to Carbonite?
Once signed in, click Manage my accounts within the Quick Links section for Carbonite Safe.Within the Accounts tab, you will be able to view a list of your clients associated with your partner account. ... Within the customer's account, click Add a new computer.The next screen will display the available plans.More items...
Does Carbonite have a mobile app?
Carbonite Mobile is now available for Android and iOS devices as a companion app to Carbonite Safe®. You can easily access the files you've backed up on your desktop straight from your mobile device.
What's the difference between iCloud and Carbonite?
Carbonite will backup all the data on your computer as long as it's connected to the internet. iCloud from Apple is a secure cloud storage solution for storing multiple types of content online, and across all your devices....
Can I use Carbonite to transfer files to a new computer?
Summary: You can transfer your Carbonite Safe subscription to restore your files to another computer. Alternatively, you can transfer Carbonite to another computer to start a new backup.
How long does Carbonite keep my files?
When Carbonite scans for files to back up, it also removes deleted files from the backup to keep it up-to-date. Depending on your plan, Carbonite removes deleted files after 30 or 60 days from the date they were deleted from the computer.
How do I retrieve backed up files?
You can restore your backed up information to the original phone or to some other Android phones....Switch between backup accountsOpen your phone's Settings app.Tap System. Backup. ... Tap Backup account.Tap the account that you want to use for backups.
How many computers can I use Carbonite on?
With Carbonite Safe plans, there's no limit on your backup space. All Safe plans allow users to back up one PC. One PC includes one internal hard drive.
Does Carbonite work with Mac?
Best Backup for Mac A cloud backup solution, like Carbonite®, can protect both your Mac and your Time Capsule (or other external hard drive) from all of the most common forms of data loss.
How do I restore a Carbonite backup to a new computer?
Navigate to the location of the file or folder that you want to restore by double-clicking through the folders within the Carbonite Backup Drive. Once located, right-click on the file or folder to choose a restore method. Restore restores the file to the original location.
Can I transfer my Carbonite account to a new computer?
You can transfer a computer backup from your Carbonite Safe Backup Pro account to another computer to restore or start a new backup.
Where is Carbonite data stored?
For Safe and Safe Pro Plans, user data is stored in Carbonite proprietary data centers. For Safe Server Plans, user data is stored in either Google Cloud Storage or Amazon S3.
How do I contact Carbonite?
Answer. Carbonite customer support is available 7 days a week, from 9:00 AM to 8:00 PM ET and online Carbonite support is available 24/7 at https://support.carbonite.com.
What is the phone number for Carbonite?
(877) 222-5488Carbonite, Inc. / Customer service
Access your files from any computer
Forgot your presentation at home? Want to share vacation photos when visiting friends? With Anytime, Anywhere Access – free with your Carbonite subscription – you can securely access the files in your backup no matter where you are, from any computer connected to the Internet.
Access your backup from your smartphone
Just download the FREE Carbonite Access app for your iPhone®, Android™ or BlackBerry® smartphone and you'll be able to:
Summary
When attempting to view or download files with Anytime Anywhere Access, you may receive the alert “Carbonite’s Remote File Access is currently unavailable. Please try again later.”
Workaround
Restore files ( Windows | Mac) from the computer that has Carbonite installed.
Solution
If you receive this alert, Carbonite is performing maintenance and Anytime Anywhere Access may temporarily be inaccessible for 24 hours.
How long does it take for Carbonite to download?
The files and folders are organized the same way they exist on your computer. However, it may take up to 24 hours for new or changed files to appear.
How to download files from anywhere anytime access?
Navigate to the file location (s) within Anywhere Anytime Access. Navigated to the user’s Documents folder. You can also use the search bar to type in a file name or file extension. Select the checkbox (es) next to the files and folders you wish to download. Click Download to begin downloading your files to the computer.
How to Access Your Files Using Anytime Anywhere Access
Downloading files with Anytime Anywhere Access will not remove the file from your Carbonite backup. You can deselect files from the computer where Carbonite is installed by right-clicking and selecting Carbonite; Don't back this up.
Restoring a Single File
You can restore a single file by navigating to the file in your backup and clicking on the file.
Downloading Multiple Files and Folders
You can also restore more than one file at a time. When you select multiple items to be downloaded, they will be saved in a compressed (zipped) folder. However, you cannot download files and folders if they do not appear on the same screen (e.g.
Searching Your Backup With Anytime Anywhere Access
If you are having difficulty locating files within your backup, you can search your online backup within Anytime Anywhere Access to easily find and download files.
Deleted Files Notification
Any files that have been deleted or are no longer on your computer will also be removed from our servers based on our retention policy. A color-coded alert will be displayed below every deleted file, stating: This file was deleted from your computer.
How Carbonite Safe works
Install Once you download the installation file, Carbonite Safe software identifies the files and folders you most likely want to protect. You can choose them on your own too, of course.
Automatic cloud backup features
Whether you’re restoring a single file or your entire folder system, just a few clicks will have you on your way.
Protect valuable files and cherished photos from everyday disasters
There are numerous ways people lose data. Carbonite Safe cloud backup protects you from all the major causes of data loss:
When do you need cloud backup?
Lost laptops, ransomware, spilled coffee and hardware failures are all ways that your photos and files can disappear. You can get peace of mind with easy-to-use cloud backup so clean copies are stored separately—and available whenever you need them.
