Remote-access Guide

bosch bvms remote access troubleshooting

by Lucas Bogan Published 2 years ago Updated 1 year ago
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Step-by-step guide - When the BVMS default screen is shown, press CTRL + ALT + DEL - Press and hold the left SHIFT key immediately after clicking switch user - Select BVRAdmin user and log in using previously defined credentials Note: remote desktop can be used as an alternative.

Full Answer

What is the Bosch BVMS Test-team?

Bosch storage devices are fully tested by the BVMS test-team and their performance is guaranteed and backed by the Bosch technical support teams all over the world. To handle access commands and events directly in the video management system, the Access Management System can be integrated into BVMS (version 10.1 and higher).

How can Bosch remote portal help my business?

Use Bosch software and apps to connect remotely to your devices for configuration or maintenance simply by logging in with your Remote Portal account. Give end-customers mobile access with a single click. Remote Portal provides services that help you get your job done more efficiently and in ways not possible before.

How can I connect to my Bosch devices remotely?

Use Bosch software and apps to connect remotely to your devices for configuration or maintenance simply by logging in with your Remote Portal account. Give end-customers mobile access with a single click.

How does BVMS work with Bosch intrusion panels?

BVMS can communicate directly to the Bosch B and G series intrusion panels, which allows the operator to arm and disarm zones directly from the video management system.

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How do I access my Bosch camera?

Step-by-step guideOpen Configuration Manager > My devices > login on your camera with its credentials.Go to “Connectivity” tab, set Operation to "On", click "Save" and press on “Register” button.Enter your Bosch Remote Portal credentials. If you have no account yet, go to remote.boschsecurity.com to create one.

How many instances of configuration client can be active at the same time in a Bvms system?

BVMS allows a loss prevention manager to effectively access up to 10,000 sites from a single operator client, of which he can connect up to 20 sites simultaneously.

What is the maximum number of operator clients that can be connected to a Bvms management server simultaneously?

BVMS allows a loss prevention manager to effectively access up to 10,000 sites from a single operator client, of which he can connect up to 20 sites simultaneously.

What does Bvms stand for?

Bachelor of Veterinary Medicine and Science. BVMS.

What is BVMS Enterprise?

BVMS Enterprise enables the connection of multiple BVMS systems (Lite, Plus, Professional) and / or DIVAR IP all-in-one units. This can be used to connect multiple sites across different time-zones or split up a single site into sub-systems. The Enterprise edition supports monitoring up to 10,000 sites by a single operator and 200,000 cameras by the total system. One operator is able to access up to 100 sub-systems simultaneously.

What is BVMS in warehouse?

BVMS allows warehouse operators to effectively reduce the effort in tracking down theft by combining the alarms coming from intelligent cameras with the information which is stored within their warehouse management system. This same interface, between BVMS and the warehouse management system, can be used to ease the investigation into customer complaints.

What is BVMS Lite?

BVMS Lite is a fully functional demo version. It includes eight camera channels free of charge and can be expanded to up to 42 cameras. BVMS Plus addresses mid-sized applications such as offices or warehouses, allowing you to manage up to 256 cameras. BVMS Professional is the suitable solution for larger applications like airports or commercial enterprises with a maximum number of 2,000 camera channels. BVMS allows you to deploy a Bosch video surveillance solution for applications with unique features:

How many sites can BVMS monitor?

Live & Playback site and dynamic transcoding - use your BVMS Viewer to monitor up to 10,000 sites with access to HD images even with small bandwidth

What is BVMS in security?

BVMS is a modular and resilient security system that aggregates and delivers consolidated data to security operators in a way that helps them make informed decisions – so they can trigger the right actions and deploy a swift response to improve security and safety. In addition, it ensures that data is available and secured at all times.

What version of BVMS is Access Management System?

To handle access commands and events directly in the video management system, the Access Management System can be integrated into BVMS (version 10.1 and higher). Moreover, the integration allows for manual video verification to increase the security level at doors.

What is perimeter protection?

Perimeter protection systems, like Bosch cameras equipped with Intelligent Video Analytics, fence detection or radar systems, enable the operator to process all the alarms from a single user interface. The built-in alarm management capabilities ensure that operators have access to the right information at the right time. Alternatively, a Physical Security Information Management (PSIM) system can be used to fully control BVMS.

What is a management server?

Component Description (Enterprise) Management Server The Management Server software provides management, monitoring, and control of the entire system. One single Management Server manages up to 2000 Cameras/encoders. Enterprise Management Server serves as an address book, and allows one Operator Client to access to multiple Management Servers. Video Recording Manager Video Recording Manager (VRM) provides recording and playback management of video, audio, and data. One single VRM manages up to 2000 cameras/ encoders (including up to 2000 ONVIF cameras). Bosch Video Recording Manager (VRM) provides a Distributed Network Video Recorder solution, eliminating the need for dedicated NVRs. VRM provides load balancing and failover for the iSCSI Storage System and makes it easy to add additional iSCSI Storage Systems later on. VRM introduces the concept of a storage virtualization layer. This abstraction layer enables VRM to manage all of the individual disk arrays in the entire system as various “virtual” pools of storage, which are intelligently allocated as needed. A storage pool is a container for one or more iSCSI storage systems that share the same load balancing properties. Dual / failover recording: A Primary VRM manages the normal recording of the cameras of your system. You use a Secondary VRM to achieve dual recording of your cameras. Dual recording allows you to record video data from the same camera to different locations. A Secondary VRM can manage the secondary recording for multiple Primary VRMs. A Failover VRM is used for continuing the recording of a failed Primary VRM or a failed Secondary VRM computer. Configuration client Configuration Client software provides the straight forward user interface for system configuration and management. Operator client Operator Client software provides the ergonomic and intuitive user interface for system monitoring and operation. Configuration wizard Configuration Wizard software provides easy and fast setup of a small recording system when using the BVMS Appliance. Appliances DIVAR IP devices are simple and reliable all-in-one recording, viewing, and management solution for network surveillance systems. Mobile Video Service Mobile Video Service provides a transcoding service. It transcodes the live and recorded video stream from a configured camera according to the available network bandwidth. This service enables video clients to view high-quality images via low bandwidth. The Web Client: Access live and playback video from remote in single or quad-view. Search for text data and trigger export of videos on Management Server. Mobile applications Mobile App (iPhone or iPad): Access live and playback video from remote in single or quad- view. Alert and share live video from mobile camera with other security staff with a single click. The app is available in the Apple appstore and can be found by searching for "Mobile Video Security".

What operating system does BVMS run on?

BVMS is designed to run on the Microsoft Windows operating system.   This section lists the tested BVMS operating system versions and the expected end-of-service dates from Microsoft.

Can you use Global Maps with BVMS 11.0?

With BVMS 11.0, new Global Maps feature was implemented. It is possible to use it with: Online GIS maps (HERE) Offline map layers (PNG or JPG) There's no limit for number of viewports, that can be configured to create crop view of the Global Map, available in the device tree. Map-based tracking assistant is only supported with Global Maps module.

What is compatibility mode in a client?

When an operator client is connected to an older version (then itself) of the (Enterprise) Management Server, it will run in compatibility mode. An operator client cannot connect to a newer (Enterprise) Management Server: the Operator Client needs be of a higher version than the (Enterprise) Management Server. The compatibility in an Enterprise system is determined by the version of the Management Server of the Subsystem and the Operator Client. In production systems it is not recommended to use versions which are released more than two years apart. Client Server Functionality 11.0, 10.1.1, 10.1 10.0.2, 10.0.1, 10.0 Live and playback; favourites and bookmarks; permissions; pan-tilt-zoom; address book; relay control; device states; logbook (no event filtering); notification on configuration changes; changing an operator's password; alarms, assigning cameras to monitor groups.

How fast does a map open?

The speed at which a map is opened is depending on the amount of objects that is placed on a map and the size of the map file. Hotspots on map Time to open (seconds) 50 0.5s 500 1s 1000 2s 2000 3s 3000 5s 4000 6s The amount of maps that can be opened simultaneously is also depending on the amount of objects that are placed on a map.

How many devices can a subject operator connect to?

Subject Operator Client Limit Number of devices in the logical tree 10.000 Simultaneous connections to logbook 1 Maximum number of open maps 20 Total number of hotspots opened (using one or several maps) 10.000, up to 4.000 hotspots per map. Alarms per second in alarm list 10 Simultaneous camera connections Depends on workstation performance. Export Native; MOV, MP4, maximum 4 cameras in parallel. Application architecture 64 bit Decoding GPU (Nvidia, Intel) first, CPU second. CPU decoding is used by default for streams smaller than 1080p. CPU decoding is used for playback. Replay speed < 4x True-to-image: every frame is shown. Replay speed > 2x i-frame only: only i-frames are shown. Some i- frames might be dropped at higher speeds. Display speed will depend on system (network, workstation, storage) performance.

Can BIS monitor multiple BVMS?

Topic Remark Monitor wall Operator Clients with the permissions to access subsystems in an Enterprise Management System are able to display cameras from various Management Servers on a monitor group. Building Integration System The BIS can only monitor multiple BVMS management servers when it's directly connected to that specific management server. The Enterprise management server is not exposed with an OPC server. One BIS server can connect to multiple BVMS Management Servers to monitor states. Enterprise Operator Client can be controlled by BIS by mapping the BVMS virtual inputs on the specific management server(s) to BIS events.

How to get insights into alarm history?

When you select a system in the system overview on the Remote Portal, you can also get insights into the alarm and service history. Via the walktest feature within the service history you can get an overview when the last service visit was conducted. It also allows to monitor how many points were checked at a certain time as well as to check specific reports of the system and the detector.

How long should a detector be used?

Value defines how long the detector is already in use. Detectors should be replaced after > 80 000 working hours.

What is a group hierarchy?

Coordinating and establishing systems in a group hier- archy, results in the aggregation of status information of all the systems within a group. Each group always displays the aggregate status of all systems (in par- ticular systems functionality, connectivity and service status), with failure status appearing in the top group, displayed by the status icons. This provides a quick way to verify functionality of a large number of devices contained in a group. Further, this enables simplified navigation in case of occurring errors.

What is the difference between technician C and technician D?

systems1-1, 1-2, 2-1 and 2-2, whereas technician C can only access system2-1 and 2-2 and technician D only

What is a technician access?

2 | Benefits for your daily work - supporting technicians in the field Adding a technician to a group grants access to all systems of this group and the systems of any nested group. Access rights accumulate from top to bottom of the hierarchy, as explained in the following example which is illustrated in the box on the right side. Technician access can be granted either for a particular system or for a set of systems by adding a technician to a system or group respectively. Technicians access allows to view the particular systems in the Remote Portal via a browser and additionally enables access to the system via the client software such as FSP-500- RPS. For further details on granting access and permis - sion, please refer to the user section of this document.

How to maintain a fire system?

Maintain your system efficiently with the integrated tool that monitors the condition of every installed device. Access live fire system data. Prepare detailed maintenance documentation while testing with a tablet-optimized interface. Stay connected with the panel while maintaining the system. Receive easy-to-understand fire system data. Service history is stored within the Remote Services Portal. Efficiency increase of at least 25%: Via simultaneous maintenance and detailed reporting. Intended end customer gets infor - mation, enabling more effective maintenance of your system. Secure remote connection ensures your data always remains secure.

What is remote service?

Remote Services help to efficiently monitor, maintain and service the individual fire detection equipment, ensuring highest safety standards. In the following section you find a brief overview of the three innovative features provided in the package. 1 | About Remote Services Group System Services

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