Remote-access Guide

3cx remote access

by Carter Harber Published 2 years ago Updated 1 year ago
image

The video conference solution for business by 3CX has an inbuilt remote control feature that can be used to connect to and control a computer remotely from anywhere in the world. The Remote Control client offers secure and reliable remote Windows desktop connections for both IT professionals and everyday users.

What is the 3CX web client?

The 3CX Web Client is easy to use and combines all the features you need to efficiently communicate, collaborate and connect with colleagues, partners and customers, straight from your browser or from the native Windows desktop app.

What can I do with the new 3CX system?

From this one interface, you can easily make calls, view the status of colleagues, hold a video conference, and communicate with customers via voice, live chat, Facebook messaging and SMS/ MMS. Go to the “Your User Account on your New 3CX System” email.

How do I enable HotKeys in the 3CX desktop application?

Open the 3CX Desktop Application. Click “More” on the left side navigation panel and select “Settings”. From the dropdown menu in the top right of the screen, select “Hotkeys”. On each line, click the pencil icon which then allows you to simply press the key combination desired.

image

How do I access my 3CX server?

3CX Support Launch Chrome inside the Windows 10 VM and type 127.0. 0.1:5000 it should load the 3CX management console.

Is 3CX free for home use?

3CX is free for unlimited users and includes web conferencing, live chat, Facebook integration, business SMS, and more.

How do I SSH into 3CX?

To SSH into your instance you will need:The “private key” in ppk format selected during deployment.The 3CX FQDN of your AWS Instance.Use “admin” when prompted as username.

How do I connect my 3CX to my phone?

0:072:01How to set up 3CX on a mobile - YouTubeYouTubeStart of suggested clipEnd of suggested clipTo set up various devices select the Android one in this case but there's also an iPhone link thereMoreTo set up various devices select the Android one in this case but there's also an iPhone link there this will go to the App Store once in the App Store. Select install accept any terms and conditions.

Is 3CX free forever?

Forum statistics Get 3CX - Absolutely Free! Hosted or Self-managed. Up to 10 users free forever.

How long is 3CX free?

1 yearThe 3CX Free STD edition license is free for the foreseeable future, it has been free for years already and I don't believe this will be changing any time soon! The Trial (Free STD) license you receive when signing up is 8SC (simultaneous call) license, and after the 1 year trial ends, it remains a 8SC license.

Can 3CX web client remote control a 3CX app?

3CX Support You cannot use that model for remote control via Webclient, because it is not supported.

Can 3CX be installed activated and operated without Internet access?

3CX Support If set up correctly you will only need internet for the initial configuration and the activation. After that the phones will register to the local IP of the PBX and should be working fine given everything is assigned a static IP.

How does 3CX phone system work?

3CX is a software-based private branch exchange (PBX) based on the SIP (Session Initiation Protocol) standard. It enables extensions to make calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services.

What is the 3CX Licence for?

3CX Phone System Standard Edition Annual Licenses With 3CX Phone System, you can continue to make and receive calls on your existing phone lines using a VoIP Gateway. 3CX includes out of the box configurations for leading VoIP Gateways and Sangoma cards.

How does 3CX pricing work?

The pricing is based on the number of simultaneous calls that your company needs rather than the number of users/extensions. 3CX have a pricing generator that automatically calculates the licence your company needs.

Is 3CX open source?

3CX. The 3CX Phone System is another software-based, open-source PBX that is based on the SIP standard. The solution makes it possible to enable extensions to make calls on both the PSTN or just standard VoIP services.

Can 3CX be installed activated and operated without Internet access?

3CX Support If set up correctly you will only need internet for the initial configuration and the activation. After that the phones will register to the local IP of the PBX and should be working fine given everything is assigned a static IP.

What is remote desktop?

A remote desktop is a program or operating system feature that enables your device to be remotely accessed or controlled by a user in a separate location from a separate PC or mobile device. Remote desktops can be used in sales, support and customer service functions to offer advice and guidance to clients. Remote desktop access functionalities include: 1 Troubleshooting / Fixing Hardware Issues. 2 Performing hands-on demonstrations. 3 Installing and updating software. 4 Accessing workplace computers whilst working remotely.

Why is it important to choose a remote desktop application?

It’s important to choose a remote desktop application from a trusted provider in order to guarantee that your data and other sensitive material remains protected. When choosing your remote application, make sure that remote sessions are encrypted and only accessible by authorised users.

Install the App-like Web Client (PWA)

If you do not want to download the 3CX Desktop App, install the Progressive Web App (PWA) which offers an app-like experience, enabling the web client to remain active.

Download the Desktop App

The Desktop app for Windows and macOS includes all of the features of the web client but provides a more native experience. To download the app:

Start a call

To call, click on the dial pad in the top right menu or click on the search icon. Enter the phone number or search by name, extension number or email address.

Manage your status & queues

The “Status” feature allows you to see which colleagues are available to take calls. Avoid distractions and set your own status to let others know when you’re away or you don’t want to be disturbed.

Choose your People view

By default, the “People” view will show all the members of the groups you are part of. To make it more manageable, you can choose a different “View” from the top right drop down list. Choose between the “Groups” available (e.g. marketing or sales) or assign team members to your own “Favorite” list by pressing the star icon on the desired contact.

Chat with colleagues and customers

In the “Web Client > Chat” section, you can send and receive instant messages with colleagues as well as live chat, SMS/MMS and Facebook messages from customers.

Start a video conference

In the “Web Client > Meet”, you can start a video conference or schedule a conference. Find out more about video conferencing and its features in the Video Conferencing manual.

image
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9